Permits Assistant (Technician III), Part-Time - Durango - State of Colorado : Job Details

Permits Assistant (Technician III), Part-Time - DurangoPrint ( Assistant (Technician III), Part-Time - DurangoSalary$23.97 - $26.44 HourlyLocationDurango, COJob TypePart TimeJob NumberHAA-50004371-11/24DepartmentDepartment of TransportationDivisionCDOT Region 5Opening Date11/14/2024Closing Date11/27/2024 11:59 PM MountainFLSADetermined by PositionPrimary Physical Work Address3803 N. Main Avenue, Durango, CO 81301FLSA StatusNon-Exempt; position is eligible for overtime compensation.Department Contact [email protected] of AnnouncementThe primary duties of this position are located within 30 miles of the state border; therefore, this position is exempt from the residency requirements. Applications will be considered from residents and non-residents of Colorado.How To ApplyPlease submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.DescriptionBenefitsQuestionsDepartment InformationApplications will be considered from residents and non-residents of Colorado.New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year.About CDOTDo you want to make a difference in Coloradans' lives? Do you have a passion for helping people and keeping them safe? At the Colorado Department of Transportation (CDOT), you will have the opportunity to do just that. The work our people do contributes to keeping Coloradans and visitors safe and provides freedom, connection, and experience through travel. Please visit our careers page ( to learn about CDOT and how we are making Colorado a great place to live, work and play, now and for the future! Also, check out our excellent benefits ( package!CDOT for AllCDOT's strength is our people, and our commitment to our people is to shape, support, and sustain the employee experience, and ultimately, create a supportive workplace where everyone, regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, has the opportunity to thrive.Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to eligible list created from this announcement may be used to fill current and future vacancies for a period of up to 6 months.#LI-POSTDescription of JobAbout the Work UnitThe Colorado Department of Transportation (CDOT) has an opening for a part-time Permits Assistant, classified as Technician III, working approximately 30 hours a week with our Region 5 Traffic and Safety team in Durango.About the PositionAs the part-time Permits Assistant you will provide technical and operational support to the Permits Unit, including Access Permits, Utility Permits, Outdoor Advertising, and Fencing Agreements. This includes providing quality customer service tracking and resolution, as well as maintaining procedures to coordinate, collect and monitor application information, digital and paper files.Your duties and responsibilities will include, but are not limited to, the following:Provide technical and operational support to the Permits Unit, including Access Permits, Utility Permits, Special Use Permits, Outdoor Advertising, and Fencing Agreements.Facilitate customer service tracking and resolution, and maintaining procedures to coordinate, collect and monitor application information, digital and paper files.Assist the Permits unit by reviewing applications, entering the information into the SalesForce system and other databases, and requesting additional information from the applicant, as necessary.Conduct application evaluations utilizing mapping software.Maintain professional and courteous public relations with CDOT staff, various governmental agencies and the public.Provide directional information, assist complainants or direct them to the proper person for resolution. Document and track resolution to ensure consistency in responding to future complainants and inquires.Assist in maintaining data naming conventions and ensuring data integrity for efficient and adequate reporting.Compile drafted Access Permits, Utility Permits, Special Use Permits, and Fence Agreements and send to appropriate permits staff for review.Assist Permits staff with insurance certificate review, maintenance, and filing.Attend meetings to take notes.Answer phone calls for the Permits Unit and direct calls as appropriate.Research and provide information to resolve problems and complaints.Other duties as assigned.Work Environment:Part-time works hours Monday-Friday, with the opportunity for a flexible schedule, approximately 30 hours a weekAfter a training period, you will likely work a hybrid schedule with a combination of in-office and remote workMay occasionally need to travel to attend trainings or meetings during the work dayMinimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsMinimum QualificationsExperience Only:At least t hree years of full-time experience where the primary job duties involvedALL of the following:Applying rules and procedures for the entry, quality assurance, and reporting of data and informationPlanning, organizing and tracking multiple, concurrent projectsProviding ongoing customer service to internal and external customersRegular use of computer software/systems, such as Word/Docs, Excel/Sheets, and SAP.OREducation and Experience:A combination of relevant education and experience equal to at least 3 years.Education from an accredited college or university with coursework in Business Administration, Public Administration, Construction Management, Transportation Planning, Urban Planning, Engineering, or another field of study related to the duties of this position will be considered.Full-time experience with a primary focus onALL of the following will be considered.Applying rules and procedures for the entry, quality assurance, and reporting of data and informationPlanning, organizing and tracking multiple, concurrent projectsProviding ongoing customer service to internal and external customersRegular use of computer software/systems, such as Word/Docs, Excel/Sheets, and SAPPlease Note: The required experience must be substantiated within the work experience section of your application. “See Resume” statements on the application or resumes in lieu of a complete application may not be accepted. Additional information submitted after the closing date of this announcement will not be considered in the review of your application. In addition, part-time work will be prorated.College Transcripts: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or an official foreign credential evaluation report must be submitted with your application. Transcripts must show the name of the school, completed credit hours, and (if applicable) that a degree was conferred. Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service. The credential evaluation report must be an official report. Failure to provide a transcript or official foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position.Conditions of EmploymentMust pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.Preferred QualificationsThe exceptional applicant will possess the proven ability or accomplishment in the following:Demonstrated success with the duties listed in the Description of the Job section.Years of State service experience related to the duties of this position.Highest work/personal ethics and integrity.Interest or familiarity with Access Permitting, Utility Permitting, Outdoor Advertising, Fencing Agreements and relevant federal, state and local laws and regulations.Technical and data management/tracking/monitoring skills and experience.Experience providing excellent customer service to both internal and external customers.Experience in tracking information and project status and communicating with multiple customers.Experience with construction project documentation.Effective planning, organizing, prioritizing and time management skills.Strong attention to technical detail and accuracy;Effective reasoning, analytic, investigative and problem-solving skills and experience.Ability to work under tight deadlines and be adaptable to changing assignments.Ability to manage and prioritize work assignments independently.Ability to work effectively in both independent and team situations.Ability to follow directions and ask questions when unsure.Ability to quality check the work of others regarding both paper and electronic documents.Fluency in Microsoft Office Suite (Word, Excel, PowerPoint), Gmail and Google Applications, SAP, and the ability to quickly learn other software s ystems.Supplemental InformationApplicant ChecklistComplete Applications must include the following documents:A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.Please note that you may redact information on your attachments that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution.Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date. Where unusual circumstances prevent timely acquisition of transcripts, they must be submitted within five business days of the announcement close date. Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.Notifications:All correspondence regarding your status in the selection/examination process will be via email. Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from state.co.us and [email protected] addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. Immediately after you submit your application you should receive an email that confirms that you successfully submitted an application for this position. If you do not, try submitting again until you receive the confirmation email. Be sure to also check your junk folder for email communications from the State of Colorado's website.The Hiring Process:All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.Part, or all, of the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.Be sure your application materials specifically address your qualifications, experience, work products, and accomplishments as they relate to the Major Duties, Minimum Qualifications, and Preferred Qualifications sections as listed above. Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.Transfer, Non-Disciplinary Demotion or ReinstatementIf you believe that you are eligible to be considered as a transfer, non-disciplinary demotion, or reinstatement to this vacancy, you must submit a completed application following the directions in this job announcement and you will be included in the selection process along with other qualified applicants. If you are the finalist for this position after the selection process, Human Resources will confirm your eligibility to be appointed as a transfer, non-disciplinary demotion, or reinstatement applicant.Employment ScreeningIf an applicant reaches the finalist stage of the hiring process, the Colorado Department of Transportation may procure a consumer report and/or investigative consumer report on the applicant in connection with his/her application for employment purposes, as defined under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of the applicant's authorization. As part of the employment screening an applicant will be requested to disclose any deferred judgments and convictions as well as an explanation of the circumstances around any arrest or conviction. In the event that a screening returns information that the applicant believes is not accurate, he or she will have an opportunity to dispute the information with “Info Cubic.”Info Cubic, a consumer reporting agency, will obtain the report for CDOT. Further information regarding Info Cubic, a Division of Orange Tree, including its privacy policy, may be found online at www.InfoCubic.com and www.OrangeTreeScreening.com . Info Cubic is located at 7275 Ohms Lane, Minneapolis, MN 55439.The report may contain information bearing on the applicant's character, general reputation, personal characteristics, and mode of living. The information that may be included in the report includes social security number trace, criminal records check, public court records checks, educational records, and driving records checks . CDOT will only request credit reports insofar as they relate to the position for which the applicant is applying. The information contained in the report will be obtained from private and/or public record sources. The applicant will have the right, upon written request made within a reasonable time after receipt of a notice, to request disclosure of the nature and scope of any investigative consumer report.Appeal RightsIf you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( [email protected] ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or faxed (303.###.####) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov ; contact the State Personnel Board for assistance at 303.###.####; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.Equity, Diversity, and InclusionThe State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.Discrimination and/or harassment against any person is prohibited because of disability, race, creed, color, sex, sexual orientation, religion, age, national origin, ancestry, political affiliation, veteran's status, marital status, gender identity or any other protected class recognized under the Colorado Anti-Discrimination Act (CADA). This applies to all employment decisions.ADAAA AccommodationsCDOT is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability as defined by the ADA Amendments Act of 2008 (ADAAA) with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, or participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Emily Harp [email protected] or call 303-###-####.Former State EmployeesFormer employees of the Colorado Department of Transportation System or any other State of Colorado Department or Agency, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information on his/her application.EHarp (SAP #50004371/PCR #TBD)The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefitsPlease note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the Print icon.01If you are a current or previous State of Colorado classified employee, please provide your Employee Identification Number (EID) in order to verify your current or previous employment. Your EID begins with 997 and is nine digits long. Please do not enter your Social Security Number. If not, please state N/A .02Have you been subject to disciplinary action in the last three years of your work experience? If so, please provide details of that disciplinary action. If not, please state N/A .03Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. If this does not apply to you, please put N/A .04If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or a foreign credential evaluation report must be submitted with your application. Unofficial copies are acceptable, but they must show the name of the school, your name, completed coursework/credit hours, and if applicable that the degree was awarded and the type and name of the degree. Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service. The credential report must be an official report. Failure to provide a transcript or official foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position. Please note that you may redact information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Have you included your transcript(s) as an attachment to your application? If not, you may go back and do so now.No, I have not attached transcripts to my application because I am using experience to meet the minimum qualifications.Yes, I have attached my transcript(s) or official credential evaluation report that will be used to verify whether or not I meet the education requirement as announcedI have requested my transcripts from my college/university and will email them to dot cdot [email protected] within 5 business days of the close date of the job announcement.05A resume and a cover letter are required for your application to be complete. Your cover letter should describe how your experience aligns with the minimum qualifications and exceptional candidate section of this announcement. Documents must be uploaded as an attachment to your online application. Documents will not be accepted after the closing date and time of the announcement. Please note that you may redact information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Did you attach a resume and a cover letter to your application? If not, you may go back and do so now.YesNo06If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application. Did you attach a copy of your DD214 to your application? If not, you may go back and do so now.YesNo - I am a veteran, but I do not qualify for veterans' preferenceN/A - I am not a veteran07Please describe your experience applying rules and procedures for the entry, quality assurance, and reporting of data and information. Please include in your description where and when you gained this experience.08Please describe your experience planning, organizing and tracking multiple, concurrent projects. Please include in your description the types of projects you worked on and where and when you gained this experience.09Please describe your experience providing providing ongoing customer service to internal and external customers. Please include in your description where and when you gained this experience.10Please describe your work experience using Microsoft Office (e.g., Word, Excel, Access, etc.), SAP, Gmail, Google Applications (e.g., Google Docs, Google Sheets, SharePoint, etc.), and any other software program. Be sure to describe your proficiency in each software program and the types of functions you've completed in each software program.11CDOT-Voluntary Self-Identification of Disability We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: • Autism • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS • Blind or low vision • Cancer • Cardiovascular or heart disease • Celiac disease • Cerebral palsy • Deaf or hard of hearing • Depression or anxiety • Diabetes • Epilepsy • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome • Intellectual disability • Missing limbs or partially missing limbs • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS) • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depressionYes, I Have A Disability, Or Have A History/Record Of Having A DisabilityNo, I Don't Have A Disability, Or A History/Record Of Having A DisabilityI Don't Wish To AnswerRequired QuestionAgencyState of ColoradoAddressSee the full announcement by clickingthe Printer icon located above the job titleLocation varies by announcement, Colorado, --Website verify your email addressVerify Email