Personal Lines Account Manager - Brown & Brown : Job Details

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is Seeking a Personal Lines Account Manager to join our growing team in Columbia, KY.Responsible for providing continuous service to all personal lines new and existing clients and assisting the producer in retention of business, as well as seeking growth opportunities within book of business. Through servicing, develop a thorough knowledge of the accounts, becoming liaison between the insured, the producer, or other departments within the agency and the carriers.How You Will Contribute

• Market, write, and issue new business
• Round out existing accounts, submit renewals to market 90 days out
• Re-market coverage as needed, complete Brown & Brown proposal
• Receive and process correspondence for accounts: renewals, amended declarations, cancellations, reinstatements, new business, returned mail, claims, refund checks, company requests for additional information, etc
• Handle all phone calls and written correspondence for assigned accounts
• Keep all information in AMS & ImageRight updated and correct
• Assist on incoming phone calls
• Quality Control: send out renewal questionnaires, keep up to date monthly expirations lists, check new policies, send out company downgrade letters, send out cover sheet with policies advising insured to review policy carefully, notify customers if coverage is with a non-admitted carrier by sending letter to be signed and returned
• Send out binders on all new business, including vehicle ID cards
• Suspend activities that need a follow up and keep suspense items current
• Track all new business for Top Gun reporting

Licenses and Certifications:

• Property & Casualty License or ability to obtain with 6 months
• Insurance Designation (ie RHU, CISR, CIC, ARM) (preferred)

Skills & Experience to Be Successful

• High School diploma or GED
• Proficient with MS Office Suite
• Knowledge of agency management systems
• Exceptional telephone demeanor and strong written and oral communication skills
• Ability to maintain a high level of confidentiality
• 1-2 years experience in similar position

• Associate's or Bachelor's degree in a business or financial related discipline (preferred)

Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, The Power to Be Yourself .