Personal Lines Processing Technician - Hastings Mutual Insurance : Job Details

Hastings Insurance is currently looking for a Personal / Farm Lines Processing Technician to join our Underwriting team! Processing Technicians are responsible for accurately processing and entering policy data from source documents into the applicable online system or application. We're looking for an individual who possesses a strong work ethic, attention to detail, and a desire to work as a team in a highly transactional environment, supporting our Underwriting division and other essential business functions.

Position Schedule & Location Details

* This is a full-time, non-exempt (hourly) position, typically working Monday - Friday from 8:00 am to 4:30 pm.

* Employees must be able to work at our Hastings, Michigan corporate headquarters, either on a daily basis or a hybrid arrangement of both on-site and remote-based work.

Position Duties & Responsibilities

* Completes accurate data-entry of policy information from source underwriting documents for an assigned product line (Farm, Personal, or Commercial) into our various systems and databases.

* If assigned to the Audit Processing department, interprets policy information to complete mail handling, certification letters, ordering of audits, rating corrections, and call center audits.

* Responsible for meeting daily completion goals and objectives as outlined to ensure excellent customer service standards.

* Communicates positively and proactively with Hastings Insurance underwriters and our agency partners to solve problems and issues as they arise.

Candidate Requirements & Qualifications

* High school diploma or GED required.

* Prior experience as a Bank Teller, Office Coordinator, Customer Service Representative, or related is highly desired.

* Demonstrated ability to read and comprehend written and verbal instructions.

* Current or past experience using MS Office and business-related software applications.

* Strong Customer Service skills and orientation are required.

* Demonstrated excellent communication ability, both written and verbal.

* Experience in a fast-paced environment with the ability to multi-task and prioritize based on urgency.

About Us

At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders.

We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature.

Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders. Many of our employees have been identified as industry experts, and we value the knowledge and skill that they contribute to our success.

For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company.

Our Commitment as an Employer

We value the strength of a diverse and inclusive workforce. Hastings Insurance is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.

Hastings Insurance seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-###-####.