Personal Training Manager Job Description:
The primary objective of the Personal Training Manager is to actively manage and supervise our Personal Trainers, and provide managerial-level support to maximize the number of members who participate in and retain our paid Personal Training Services. This will be accomplished by managing, motivating, and properly supporting the Personal Trainers to meet and exceed both new client acquisition and existing client retention goals.
The Personal Training Manager is responsible for communicating and upholding company standards, coaching, training and supervising our Personal Trainers to meet or exceed our standards, and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness, and cleanliness.
Key Responsibilities:
The Personal Training Manager must have a physical presence in the club a minimum of 5 days per week. They are the supervisor of all Personal Trainers and must respond to client needs and complaints in a timely manner, ensuring they are not absent from the location more than 2 days in a row. Work hours may vary, but the Personal Training Manager is generally expected to work approximately 40 hours a week, with additional hours during busy seasons or when the business needs improvement.Provide managerial-level member support. Customer complaints and service issues must be fielded, responded to, and resolved within 24 to 48 hours, aiming for same-day responses when possible.Actively and regularly address scheduling of Personal Trainer sessions and allocate resources to maximize sales and facilitate high customer satisfaction.Regularly provide support, guidance, structure, and oversight to Personal Trainers.Supervise Personal Trainers and monitor their performance to ensure company standards are met. Submit recommendations for changes in personnel or a Personal Trainer's status where warranted.Generate data and reports regarding sales, membership status, and Personal Trainers, making recommendations for meeting or exceeding sales targets to the General Manager based on observations and data.Qualifications & Skills:
Knowledge, Skills & Abilities:Managerial experienceAbility to exercise discretion without active direct supervisionKnowledge of Personal Training techniques and program designKnowledge of Crunch programs (e.g., VFP, dotFit, ABC/Datatrak, Crunch U, Styku)Ability to adjust and operate all club equipmentExperience in coaching/motivating groupsStrong leadership, interpersonal & communication skillsFriendly, enthusiastic & positive attitudeStrong member service focusProfessional response to requests and inquiries from guests, members, and staffEducation Level:High School Diploma or GED requiredBachelor's Degree preferredCurrent CPR certificationCertifications:ACSM Certified Personal TrainerACE Personal Trainer CertificationThe Cooper Institute Personal Trainer CertificationIFPA Personal Fitness Trainer CertificationNASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement SpecialistNESTA Personal Fitness Trainer CertificationNFPT Personal Trainer CertificationNSCA Certified Personal Trainer or Certified Strength and Conditioning SpecialistExperience:1-2 Years as a Personal Trainer preferredPrior management experience in retail/hospitality industry leading 3-10 employees preferredConsultative sales experience preferredPhysical Requirements:Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members, and the publicRegularly required to demonstrate or explain proper physical fitness activities, techniques, and procedures, lifting up to 50 pounds#J-18808-Ljbffr
