Pharmacy Call Center Technician - Advanced Wellness Pharmacy : Job Details

Description

Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy services and also facilitate new patient enrollment. This role supports the needs of our patients and facilities through a combination of pharmacy technician and customer service duties, including data entry, prescription profile management and managing inbound and outbound customer contacts. This role may also be required to support pharmacy production as needed

.What You'll

• DoPharmacy data entry and medication profile manageme
• nt.Interact with patients, providers, and facilities via a combination of inbound and outbound calls, fax, and email to promptly respond to customer inquiri
• es.Manage medication renewals and change requests via fax, phone, and electronic prescribi
• ng.Resolve customer issues and complaints using professional communication and proactive problem-solving skil
• ls.Maintain a current knowledge of related policies and procedures and be comfortable speaking to current changes within the industry, organization, and departme
• nt.Comply with Quality Assurance program to consistently meet the required expectations during each customer interacti

on.What You'll Need to Suc

• ceedMassachusetts Registered Pharmacy Technician License or ability to obtain a Massachusetts Technician Trainee license prior commencement of w
• ork.Certified Pharmacy Technician License prefer
• red.Strong organizational and communication skills, both written and
• oralRetail, long-term care or mail order experience preferred, but not requi
• red.Ability to work a rotating schedule as determined by your mana
• ger.Ability to multi-task in a fast-paced team/organization sett
• ing.Maintain quality of work through effective and accurate documenta
• tionAbility to adapt effectively to frequent chan
• ges.Demonstrates computer acumen including Microsoft Office and data en
• try.Bilingual in English/Spanish a

plusMake A Difference Wit

h AWPAdvanced Wellness Pharmacy (AWP) is proud to be a leading provider in multi-dosed medication management serving a high-risk patient population. At AWP we believe in our service, but it's the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you'd like to be part of, we'd love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and develop