Pharmacy Operations Lead - Biogen : Job Details

About This Role

This position will have an important role on the Trade & Distribution(T&D) team partnering with the Biogen and alliance field functions and leadership and the Specialty Pharmacies (SP) in the neuropsychiatry pharmacy network to ensure a fast and efficient Rx to dose journey. This person will be responsible for resolving escalations and communicating updates from the SPs to HCPs and cross functional Biogen and alliance field teams and leadership. Developing key relationships both internal and external, the ability to effectively interpret data to identify trends, make decisions and influencing without authority across multiple groups and levels within the organization independently will be the key to success in this role.

This hybrid position can be based in Cambridge, MA or RTP.

What You'll Do

• Understand the specifics associated with pharmacy/specialty pharmacy(SP) process and programs (prior authorization process, denial and appeals, copay assistance, etc.)
• Leverage data from multiple sources to identify and solve complex access issues with the SPs, provider offices and field teams to connect the dots towards resolution
• Serve as the point of contact for HCP and field inquiries that cannot be solved by the daily detailed status reports from the SPs
  • Be at the ready to step in to assist with moving specific cases through the roadblocks that may arise including conducting calls with providers, providers' staff and internal and external leadership teams
• Provide operational support to T&D SP Account Managers on a daily basis
• Review, validate and approve SP invoices based on contracted KPIs

Who You Are

You love operations and are passionate about using data to solve problems. Using your operational and analytical skills you are able to interpret data to tell the story/connect the dots and remove barriers to access. You are skilled at interfacing with various internal and external stakeholders to gain and share insights to facilitate the Rx journey.

• Bachelors degree preferred
• 3 years' experience with Pharmacy operations, processes, support programs and data reporting
• Ability to effectively interpret data, analyze trends and present concise messaging to leadership across the alliance
• Extensive experience with data query/analysis in Excel
• Customer focused with the ability to identify delays in the Rx to dose journey and work towards resolution with little to no oversight
• Experience and willingness to conduct customer facing conversations and the ability to deescalate with little to no oversight
• Ability to build relationships with internal and external stakeholders
• Ability to work well independently and in a dynamic team environment including cross-functional and multi-location teams

All your information will be kept confidential according to EEO guidelines.

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.