Pharmacy Tech Support Call Center Representative (Home-Based) - IQVIA Holdings : Job Details

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Job Responsibilities:Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. Quickly assess the user's issue and provides first level support for problem resolution. Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area. Recognize operational challenges and suggest recommendations to management, as necessary. Ability to work 40 hours per week (two shifts: 8:30 am EST 5:30 pm EST or 11:00 am EST 8:00 pm EST) under moderate supervision. Minimum Education & Experience:High School Diploma or equivalent. Pharmacy Technician experience require...Call Center, Support, Pharmacy Technician, Representative, Pharmacy, Healthcare, Technology