Phone Worker (Graveyard Shift) - Crisis Connections : Job Details

Job Title: Phone Worker (Graveyard shift)

Reports to: Crisis Services Clinical Manager

Type: Full time, 37.5 hour per week

Schedule/Shift: Graveyard shifts, 12 am - 8 am

Payrate: $25.50/hr. + $2/hr. GY shift differential

Location: In person, Seattle WA

Union Representation: Represented by OPEIU

PROGRAM SUMMARY: Our Mission at Crisis Connections connects people in physical, emotional and financial crisis to services that will be of help. If you want to be able to help others get through tough times, we would love to have you apply for our Phone Worker Graveyard shift position.

POSITION SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

JOB DUTIES AND RESPONSIBILITIES:

* Assist Crisis Line Volunteer Phone workers and callers by screening, assessing, and connecting callers to the correct line.

* Gather relevant information from each caller to link the caller to the appropriate level of support.

* Accurately and timely complete log-sheets.

* Participates in program meetings, attends training and in-services.

QUALIFICATIONS AND REQUIRED SKILLS:

* Degree in Social Services or relevant work experience.

* Excellent verbal and written skills. Able to effectively gather information from the caller to determine their needs.

* Evidence of ability to work effectively within a team.

* Experience working in a call center environment.

Training Requirements: New hires are expected to attend 3 training shifts per week onsite, and will require the following online modules and shadowing shifts before starting their scheduled shifts. Your Training Coordinator will provide follow-up and additional information during your New Hire Orientation.

Phone Worker Training Requirements

* Attend a 4-hour listening shift onsite at Seattle office during first week.

* Complete 16 hours of online training modules.

* Complete 4 Shadowing shifts, 8 hours each onsite at Seattle office.

* Complete 3 practice sessions online via Zoom.

* Attend Live Training once a year.

Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.

Requirements

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

* This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.

Technology Requirements:

* Smart phone with ability to download and use Multi-factor Authentication (MFA) application.

Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

* Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.

* Annual wage increases

* Generous Paid Time Off & 12 Paid Holidays

* Discount on ORCA transit pass

* Free Parking & Flexible Schedules

* Growth opportunities

* Self-care tools & weekly check ins with your supervisor

Voluntary Benefits

* Short-term and long-term disability

* Flexible Spending Accounts (FSA)

* 403B Retirement Plan

* Gym classes

Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.

DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Salary Description

$25.50/hr. + $2/hr. GY shift differential