Placement Coordinator & Family Onboarding Specialist - Hello Nanny!® : Job Details

Location: Dallas, TX (Hybrid Role)

Reports To: CEO

Employment Type: Part-Time (Opportunity to evolve into Full-Time within 6 months)

Compensation: $25-$35/hr D.O.E

Job Summary:

Hello Nanny, a leading nationwide nanny agency, is seeking a dedicated and detail-oriented Placement Coordinator & Family Intake Specialist. This role is crucial in connecting families with the right caregivers and ensuring a smooth onboarding process. The ideal candidate will have a bachelor's degree or prior experience in the nanny industry, excellent communication skills, a passion for helping families, and a team player mindset, working closely alongside our recruiter.

Key Responsibilities:

• Conduct intake interviews with families to assess their childcare needs and preferences.
• Coordinate the placement of nannies with families by matching qualifications, experience, and personality.
• Maintain detailed records of family interactions, placements, and follow-ups in our database.
• Provide ongoing support to families and nannies, addressing any concerns or questions that arise during the placement process.
• Collaborate with the recruitment team to ensure a diverse and qualified pool of candidates.
• Assist in the development and implementation of best practices for family intake and placement processes.
• Conduct regular follow-ups with families to ensure satisfaction and gather feedback for continuous improvement.

Qualifications:

• Bachelor's degree in Human Services, Business Administration, or a related field preferred, or prior experience working in the nanny industry.
• Strong interpersonal and communication skills, with the ability to build rapport with families and caregivers.
• Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Proficiency in using CRM systems and Google Business Suite; experience with HubSpot is a plus.
• Passion for childcare and a commitment to providing excellent service to families.
• Team player mentality, with the ability to collaborate effectively with colleagues.

Benefits:

• Competitive salary and performance-based incentives.
• Flexible work hours and the option for remote work.
• Opportunities for professional development and growth within the company.
• Supportive and collaborative team environment.

How to Apply:

If you are passionate about helping families find the right childcare and domestic solutions and meet the qualifications outlined above, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

Hello Nanny is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.