Playbook Assistant Shift Manager - Hollywood Gaming at Mahoning Valley Race Course : Job Details

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Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

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Essential Responsibilities:

• Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Shares responsibility for the overall integrity of daily operations on assigned shift.
• Closes out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
• Sends out daily reports as required.
• Verifies cash drawers, completes reports, rate casino customer activity, and monitor sports book for suspicious activity.
• Prepares and stocks all the daily sports sheets.
• Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
• Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Approves and denies wagers from guests, as permitted.
• Updates and maintains all customer sheets.
• Monitors all monies being wagered and updates the betting odds according to policy.
• Understanding of wagering rules, including betting lines and odds, and procedures to guests.
• Assists with the management of processes for all pari-mutuel wages in the tote system.
• Assists with the management of writing, verifying, and making payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Monitors Sports tickets in an accurate and timely manner.
• Monitors player tracking cards.
• Verifies tickets and payoffs.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Monitors operation supply inventory on assigned shift. Notifies manager of issues.
• Prepares/reviews currency transactions reports in absence of Manager on assigned shift.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.
• Safeguards all cash assets.
• Verifies vault accountability at end of shift on assigned shift.
• Verifies credit line availability in absence of Manager on assigned shift.
• Prepares customer deposit and safekeeping log.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.

This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 21 years of age or older.
• Manages difficult or emotional guest situations; Responds promptly to guest needs.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Must be proficient in Microsoft applications; Excel, Access, Word, Outlook.
• Ability to understand and analyze Budget and P&L Statements.
• Proven managerial and critical thinking skills required.
• Must possess excellent employee relations skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to respond calmly and make rational decisions when required.
• Other duties, as needed.

Supervisory Responsibilities: This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
• Determines recommendation for staffing, including interviewing and hiring, and scheduling - planning, assigning, and directing work - to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance; disciplining, coaching, counseling.

Education and/or Experience: Associates degree from technical school; or one to two years in management experience; or equivalent combination of education and experience.

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer