Player Development Manager - Pikemann : Job Details

Come be part of a growing team and have some fun while doing it! This Marketing professional will oversee a team of Casino Hosts and focus on player development and retention.

Responsibilities

• Develop and implement strategies for the Player Development program, focusing on sustainable guest acquisition, retention, and reactivation for the high-end segment.
• Provide leadership to Player Rewards Club Supervisors and Representatives, ensuring efficient, friendly, and accurate guest service at the best possible cost.
• Supervise Player Development Casino Hosts, setting clear goals, targets, and assignments, and regularly evaluating performance.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field, with a minimum of three (3) years of relevant experience in the gaming, hospitality, sales, or marketing industry. Any combination of education and/or relevant experience totaling seven (7) years may also be considered.
• Proficient in Customer Relationship Management (CRM) systems and player-tracking systems.
• Supervisory experience in player development or high-end guest service roles is preferred.
• Executive Casino Hosts with supervisory experience are encouraged to apply.
• Must pass a pre-employment background check.