Player Services Representative - The Chickasaw Nation : Job Details

We are currently looking for a Part Time 38 Player Services Representative to join our Riverwind Player Services team located at Riverwind Casino working 3rd shift. Summary: Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in promotions, issues complimentary gifts and provides quality customer service. Responsibilities: * Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Partners with internal and external services as needed to ensure appropriate referral is made - Greets and engages with a smile - Determines and meets needs - Seeks positive experience and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Shares responsibilities for maintaining adequate supplies and equipment - Maintains general upkeep of work area and maintains a safe environment - Observes and addresses potential environmental hazards and risks - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards - May provide break coverage for others as assigned - May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit * Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. * Maintains spreadsheets and databases and inputs data entry * Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc. * Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System * Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership * Performs all other duties as assigned Competencies: Essential: * Follow instructions, both written and oral * Adhere to all scheduling and attendance requirements * Honesty, truthfulness, reliability, accountability * Read, understand and apply regulations and policies * Communicates verbally with team, departments, guests and management Skills: Essential: * Must be familiar with the MS Office Suite of products * Accurately type 25 words per minute Experience: Essential: * No prior experience required. Education: Essential: * High School, GED or Equivalent Credentials: Essential: * Pass gaming background check * Pass Title 31 testing relevant to position Working Conditions: Essential: * May work where cigarette smoking occurs * Bright and Flashing lights * Customer service * Fast-paced * Noisy * Team-oriented * Pass pre-employment drug test * Use computer up to 75% of shift * Sometimes lift and or carry up to 50 lbs * Sitting up to 50% of shift * Standing up to 100% of shift * Walking up to 100% of shift * Must be flexible with work schedule * May work holidays * May work weekend shift