Players Club Supervisor FT - Table Mountain Casino Resort : Job Details

Description:Ensure that the Players Club is operating in an effective and efficient manner, including the promotion of the highest guest service standard. Assist the Players Club Manager with tasks related to the Players Club and Busing program.Position Type:Full TimeResponsibilities:

• Understand player rating criteria, Club benefits and the Casino Management System.
• Set goals for players club representative's and staff in regards to new Club member enrollments.
• Provide daily shift reports to Player's Club Manager.
• Responsible for accurately maintaining member data of the Club by use of computerized Casino marketing software.
• Monitor all transactions made in regards to Players Club coupon redemption and points validation.
• Issue complimentary services according to guidelines set forth by the Players Club Manager.
• Assist the Players Club Representatives in accurately inputting player information into the tracking system.
• In absence of the Group Sales team, provide support to the bus program.
• Perform other duties as assigned.

Requirements:

• High school diploma or equivalent is required, unless otherwise waived by the Director of Human Resources.
• Two (2) years gaming experience in other related casino operations and/or customer service experience preferred.
• Minimum two (2) years supervisory experience.
• Excellent communication, interpersonal, guest service, leadership, analytical, decision-making and problem-solving skills are required.

Must be able to work Nights, Weekends, and Holidays