Police Dispatcher - City of Glendora, CA : Job Details

Salary : $57,129.48 - $69,441.24 Annually Location : Glendora Police Department - 150 South Glendora Avenue Glendora, CA Job Type: Full-Time Job Number: JB00169 Department: Police Department Opening Date: 08/22/2023 Closing Date: Continuous The Glendora Police Department seeks enthusiastic and motivated individuals with a desire to contribute to the Glendora community to join our first responder team as a 911 Police Dispatcher. The ideal candidate will have strong multi-tasking skills and the ability to remain calm during stressful situations. Outstanding customer service, communication and data entry skills are a must. If you are excited about delivering the highest level of public safety and service to the Glendora community, we want you to apply! Under general supervision, receives requests for law enforcement services and dispatches units via radio; maintains contact with department personnel in the field; completes related forms and data/records entry; performs related duties as required. Some of the typical duties of the Police Service Representative I include but are not limited to, the following: •Receives requests for police or other emergency services over the phone and through other technology; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building. •Dispatches, as necessary, police and animal control units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments. •Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field. •Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks. •Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; may assist citizens and police officers with translation related needs. Education and Experience: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school or equivalent. Knowledge and Skill Levels: Considerable knowledge of office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system, TDD Deaf Translation System and/or Text to 911; computerized systems used in municipal law enforcement agencies. Special Requirements: Completion of a P.O.S.T. approved entry level Police Dispatcher basic training course prior to completion of probationary period. Candidates must possess and maintain a valid Class C California driver's license and a satisfactory driving record during employment. Ability to type 45 net wpm. A Typing Certificate indicating 45 wpm and dated within the last year (12 months from your application date) is required to be submitted with your application. INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED.If you have questions on what an acceptable typing certificate is, contact Human Resources at (626)###-####. The successful candidate must be willing and available to work weekends, holidays and nights on a routine scheduled basis. APPLICANTS MAY NOT APPLY FOR THIS POSITION MORE THAN ONCE IN A SIX MONTH PERIOD.Selection Process: All applications will be reviewed and evaluated. Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which includes a qualifying written exam and will include an interview weighted 100%. WRITTEN EXAM WAIVED FOR CANDIDATES THAT:

• CURRENTLY POSSESS A POST CERTIFIED PUBLIC SAFTEY DISPATCHER BASIC CERTIFICATE OR CA POST PUBLIC SAFTEY DISPATCHER BASIC CERTIFICATION (MUST SUBMIT COPY OF CERTIFICATE WITH APPLICATION) OR
• CURRENTLY POSSESS A POST DISPATCHER T SCORE OF 48 OR HIGHER DATED WITHIN THE LAST 12 MONTHS OR
• CURRENTLY POSSESS, AND TRANSFER, A PASSING SCORE FROM THE NATIONAL TESTING NETWORK

CLOSING DATE: CONTINUOUS. OPEN UNTIL THE NEEDS OF THE CITY ARE MET. Applicants who pass the recruitment components and are given a Conditional Offer of Employment will be required to pass an extensive law enforcement background. Candidates with questions on what this entails should contact the Police Department prior to applying. DRUG TESTING REQUIREMENT/DISQUALIFICATION - The successful applicant will be required to be tested by urinalysis for the illegal use of drugs. All positive test results are grounds for disqualification. AFSCME Local 3915 American Federation of State, County, and Municipal Employees Local 3915COMPENSATION AND RETIREMENT CalPERS (3 TIERS) Tier 2: 2.0% @ 60 Classic members (4/30/12)(ee pays 7%) Tier 3: 2.0% @ 62 New CalPERS members (ee pays 6.25%) SALARY INCREASES 7/1/2025 - 3% §457 DEFERRED COMPENSATION PLAN (2) Nationwide options - Traditional or Roth May contribute up to $425 of Flexible Benefit Plan RETIREE MEDICAL PLAN CONTRIBUTION See MOU for details and eligibility FRINGE BENEFITS AND WELLNESS FLEXIBLE BENEFIT PLAN $1,300/month (No cash out option if hired on/after 1/1/2017) CalPERS Health DELTA DENTAL PPOVSP VISION INSURANCE City pays for employee coverage ALTCOM PROGRAM Payroll Incentive and quarterly prizes LIFE INSURANCE $50,000; City paid FREE EMPLOYEE ASSISTANCE PLAN (EAP) Work and life services, problem solving support ALTERNATIVE WORK SCHEDULE EE may request alternative work schedule LEAVES AND HOLIDAYS SICK LEAVE 3.69 hours/pay period VACATION 4.0 hours/payperiod (Accrual varies depending on years of service) Max accrual of 160 hours BEREAVEMENT LEAVE 40 hours/eligible death HOLIDAYS 12 Fixed holidays 16 floating holidays PAID FAMILY LEAVE Up to 8 weeks of supplemental paid leave PERSONAL EMERGENCY LEAVE Up to 5 days of sick leave/12 month period for eligible requests COMPENSATORY TIME (NON EXEMPT EMPLOYEES) Eligible to accrue up to 85 hours STATE/FEDERAL LEAVES FMLA/CFRA California Family Sick Leave Family/School Partnership Act MISCELLANEOUS TUITION REIMBURSEMENT Up to $6,200 per academic year $200 towards education material UNIFORM AND TOOL ALLOWANCE; CALL OUT/STAND BY/BEEPER PAY (eligible positions only) AFLAC Option to purchase ancillary insurances IRS 125 and 129 Flexible Spending SICK LEAVE CREDIT Unused sick leave is converted to service credit upon retirement BILINGUAL PAY $150 month for eligible/qualified employees LONGEVITY PAY 5 - 9 years: $1,000/year 10 - 14 years: $1,500/year 15+ years: $2,000/year F & A Credit Union Optional free membership as a City employee To view benefits for this position, please click the following link:VETERANS' PREFERENCE: For non-executive Open Recruitments, three additional points will be added to the passing score of veterans who are honorably discharged with one year or more of active military duty. The DD-214 form must be submitted at time of application.SALARIES: All stated salaries are based on present information, subject to change. Appointments are generally made at the first step of a five step pay plan. All salaries are subject to statutory payroll deductions. Federal law requires that all new employees contribute 1.45% of their monthly salary to the Medicare system. All City employees are paid on a biweekly basis, for a total of 26 pay periods per year. RETIREMENT: Retirement benefits for all full-time employees are provided by the California Public Employees' Retirement System (CalPERS). An employee who is hired by the City from another CalPERS agency or an agency with CalPERS reciprocity, or with a break in service 6 months or less, (aka Classic member) shall receive the CalPERS benefit formula of 2% at 60 and pay the 7% member contribution. An employee who is a new enrollment in CalPERS, is not coming from an agency with CalPERS reciprocity, or has a break in service greater than 6 months (aka New member), shall be enrolled in the CalPERS benefit formula of 2% at 62 and pay the 6.25% member contribution. No contributions are paid by the City or employee into the Social Security system. 01 Do you currently possess, or have the ability to obtain, a valid California class C driver license?

• Yes
• No

02 What is your highest level of completed education?

• High School Diploma or equivalent
• Associates' Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree or higher

03 I understand an online typing certificate is not acceptable and the typing certificate I have attached is certified by an onsite proctor.

• Yes
• No

04 Based on the above criteria, I qualify for the written exam to be waived and have either:- Attached my POST Dispatcher Basic Certificate- Attached my POST Dispatcher T Score of 48 or higher- Initiated a transfer of my NTN score to the City of Glendora

• Yes, I qualify
• No, I will need to complete the written exam

Required Question