Practice Manager - Brockton Hospital : Job Details

Signature Healthcare is Southeastern Massachusetts' premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

The Practice Manager of Urgent Care is responsible for a network of Urgent Care Centers within Signature Medical Group. Signature is seeking a dynamic Practice Manager for our state-of-the-art urgent care facilities located within the greater Brockton area. Our ideal candidate has excellent communication skills and is comfortable in a fast-paced environment. The Practice Manager is the first level of managerial support to the individual centers. The purpose of this position is to ensure that the overall day-to-day operations of the center are handled professionally, directly and in accordance with organizational policy. The Practice Manager will be expected to responsibly execute all organizational directives in a timely and efficient manner. This position reports directly to the Service Line Director of Urgent Care.

Location: 110 Liberty Street, Brockton, MA

Department: Urgent Care

This is a full-time 40 hour/ week position

Responsibilities:

Practice Manager - tasks include but are not limited to:

- Overseeing the day-to-day functions of the centers

-Ensuring, directing, and implementing the use of safety compliance, and policy and procedure manuals, while adhering to the centers policy and procedures.

- Scheduling of shifts for all staff members at the center in accordance with company ratio direction.

- Supervision of patient flow in order to maintain efficiency and accordance with Signature's guidelines.

- Supervises quality of patient care and provides feedback and training as needed.

- Conducting center orientation and initial training of the centers day-to-day operation, in partnership with the clinical training team.

- Handles all internal staff administration issues and/or directs the staff member to the appropriate office (i.e.: HR, Marketing, Facilities, etc.).

- In partnership with Human Resources and Service Line Director conducts annual performance reviews for clinical staff.

- Ensure that the physical building is kept neat, clean, and professional. Reports all facility issues beyond normal cleaning to the facilities manager for review.

- Keeps accurate inventory for all medical, office, and prescription supplies. Order new supplies as needed.

- Collaborates with the marketing team and Marketing Department for local development.

- Able to meet and achieve defined Key Performance Indicators (KPI's: inventory management, patient satisfaction, staffing, phones).

BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:

+ Strong verbal and written communications skills required for dealing with physicians and staff.

+ Demonstrated success with continuous improvement; experience working with Lean principles preferred.

+ Strong interpersonal skills required; provide leadership in the development of goals, creation of plans, and the execution of strategies.

+ Demonstrated success with Word and Excel skills.

+ Experience in budget management.

+ Proven ability to generate quality management reports and documents which clearly and concisely communicate information to physicians and management.

+ Working knowledge of employment practices and applicable regulatory requirements of certification agencies such as JC, CLIA, OSHA and other agencies that interact with physician offices.

+ Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.

+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

+ Must be able to reasonably make appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and vendors.

Education/Experience/Licenses/Technical/Other:

+ Education: Bachelors degree required, Masters degree preferred.

+ Experience : Manager of Operations with 2 to 4 years of experience, preferably in ambulatory setting. Excellent technical skills in Microsoft Office, Excel, and PowerPoint. Exposure to Lean and Rapid Cycle Quality Improvement, in addition to Process Improvement Workflow Efficiency.

+ Certification/Licensure:

+ Software/Hardware:

+ Other: