Practice Manager - Metropolis Dermatology : Job Details

Role Title: Practice Manager

Role Type: Full Time - 1.0 FTE

Location: San Jose, CA

Manager: Chief Operating Officer

About Metropolis Dermatology

We do derm differently. Our mission at Metropolis Dermatology is to make healthy skin accessible to everyone by providing the highest quality medical and cosmetic dermatology care. Metropolis Dermatology is growing rapidly within Los Angeles, with plans to expand our footprint throughout California. We're looking for passionate, self-motivated do-ers to help us execute on our bold mission.

Our Values

G - Gain patient trust: We place patients first, prioritize their needs and satisfaction, earn their trust through exceptional care and a patient-centric approach.

R - Reinvigorate one another: We actively foster a culture of collaboration, mutual support, and shared responsibility, enabling us to achieve greater heights together.

O - Overcome obstacles: We embrace challenges and difficult conversations, recognizing that personal and collective growth comes from navigating obstacles, leading to improved patient care and team well-being.

W - Widen understanding: With curiosity and humility, we actively seek alternative perspectives, suspending our own judgment and being fully open to expanding our knowledge.

About You

Must Have

• Bachelor's degree or equivalent relevant experience
• Exceptional leadership and communication skills
• Be highly organized, and data driven in decision-making
• Flexible and calm under pressure to meet demands of a fast evolving derm practice
• Process and detail orientation
• Excellent relationship builder, coach and motivator
• Eye for the details
• Like to have fun
• Ability to work weekdays and occasional Saturdays
• Proof of adherence to CA state and local healthcare vaccination standards
• Ability to travel to other clinic location(s) for occasional training, meetings etc.

Nice-to-Have

• Prior management experience
• Experience in dermatology, aesthetics or skin care

About the Role

As a Metropolis Dermatology Practice Manager, you will have responsibility for all aspects of clinic operations, including clinical, patient service, and financial processes. In partnership with the site Anchor MD, you will drive performance by mentoring and coaching your clinic team, managing financial outcomes, and supporting patient retention and growth through operational excellence.

What You'll Do

Clinic Management and Leadership: Ensure every aspect of the patient and provider experience runs smoothly and efficiently. Set the culture of the clinic to inspire excellence and collaboration with your team.

• Oversee all aspects of day to day operations
• Be a coach, mentor and leader for your team
• Be the role model for customer service expectations
• Coach staff to maintain a tight-knit relationship between the clinical and front office teams
• Partner with ops leadership and Anchor MD to create and execute on clinic business plans
• Monitor operational and service trends, make recommendations, and share feedback with operations leadership team

Operations Management: Ensure all clinic operations run smoothly including all systems and processes with exceptional customer experience.

• Create and manage staffing schedules
• Maintain timely and accurate staff time cards and payroll
• Ensure clinic operations meet all Metropolis standards and metrics are tracked
• Manage supply ordering and inventory in accordance with expense budget
• Assist in development and updates of training materials, policies, and procedures
• Reinforce patient experience standards and escalate as necessary to achieve resolution
• Maintain transparent communications structure to keep the teams engaged and informed
• Ensure employees understand and follow all Metropolis policies, including HIPAA, OSHA, and safety procedures
• Work with ops leadership and technology partners to escalate and resolve issues as they arise

People Management - Work closely with the operations leadership on recruiting and hiring to ensure the clinic has an excellent talent pipeline and effective onboarding and training.

• Work with the ops leadership to recruit and retain all clinic staff positions
• Oversee exceptional onboarding and training experience for all new hires, including the clinical care team
• Ensure that proper access for individual staff to successfully perform their particular role
• Manage performance of patient coordinators, medical assistants, estheticians and any other Metropolis staff
• Deliver timely feedback and maintain open lines of communication with all team members

Metropolis Dermatology Interview Process

• Submit resume and application.
• Virtual screening interview with hiring manager.
• On-site interviews with executive leadership and management team.
• Provide three (3) professional references.

Compensation: Starting $90,000/yr

We are an e-Verify employer.