Practice Manager - South Kingstown - Brown Medicine : Job Details

SUMMARY:Oversee operational and financial management of clinical site(s). Responsible for managing site staff, optimizing practice efficiencies and the front-end of revenue cycle, productivity of site(s) and practice development/marketing. Helps to develop and enforce all Brown Dermatology policies.PRINCIPAL DUTIES AND RESPONSIBILITIES:Core ValuesConsistently demonstrates leadership in the Brown Dermatology core values of patient care priority, dignity, collaboration, integrity and quality. Actively supports the Brown Derm's mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education. Is responsible for knowing and acting in accordance with the Brown Derm Compliance Program and Code of Conduct.

• Patient care priority -Provides a patient-friendly atmosphere, put patients first, follows through.
• Dignity - Is attentive to individuals and group sensitivities, listens with compassion, and shows understanding.
• Collaboration - Believes in and promotes teamwork, suggest solutions and solve, share and communicate openly.
• Integrity - Is professional at all times, protects patient information, and demonstrates sincerity and openness.
• Quality - Is fresh, creative and adaptive, consistent with what works and delivers beyond expectations.

Customer ServiceConsistently practices, trains and demonstrates leadership in Brown Derm's Customer Service Standards and philosophy.

• Collects and listens to customers' information to develop an understanding of what they need now and in the future.
• Urges others to adopt and live by customer service mentality.
• Considers the impact of each decision on customers/stakeholders.
• Trains/maintains the attentiveness of site staff to patients.

Communication

• Communicates effectively in all settings, identifying, addressing and resolving conflicts.
• Maintains open channels of communication with staff, colleagues supervisor(s), and physicians.
• Produces and presents written and oral communications that are clear, well organized and logical.
• Conducts staff meetings routinely and provides written follow up communication and clarification.

Human Resources

• Organizes and delegates work in a clear, timely and efficient manner providing sufficient support, coaching and feedback to encourage employee success.
• Ensures staff receive appropriate training for the work they do.
• Promotes high standards of performance through building and capitalizing on individual and team strengths, implementing effective, ongoing employee evaluation and development strategies and publicly acknowledging achievements.
• Actively recruits, hires and promotes qualified candidates without regard to race, color, gender identity or expression, age, sexual orientation, veteran status, disability status, national origin or religion.
• Communicates with individuals and teams to identify and address concerns.
• Educates staff to organizational changes and leads them to recognition and acceptance of those changes.
• Sets expectations and gives frequent feedback on staff performance.

Operations

• Implements and upholds organization's policies and procedures.
• Manage all site activities, maximizing patient flow and patient satisfaction.
• Manages MOHS surgical unit, if applicable.
• Maintain office in regulatory compliance for HIPAA and OSHA, including ensuring all appropriate staff has current CPR certification and annual TB testing.
• Maximize utilization of space at the site.
• Oversees scheduling functions, patient reminders and provider templates.
• Maintains or oversees drug sample log and security.
• Minimizes no shows.
• Oversees the proper maintenance of medical records.
• Prepares business plans for future development, along with budgets, financial projections, timelines, etc.
• Promotes growth of the practice with new sites, satellite offices.
• Assures prompt telephone access (three-ring policy) and professional handling of all calls.
• May perform medical assistant/secretary duties if needed.
• Serves as primary IT resource for managed sites, coordinating with IT vendor/department in areas including EHR and IT infrastructure maintenance.

Finance

• Maintain medical and office inventory in a timely and cost-effective manner.
• Ensure co-pays collection is at 95% or better.
• Works to consolidate costs by implementing system and process-oriented workflow.

BASIC KNOWLEDGE:

• Bachelor's degree or equivalent experience.
• Strong management and operational skills.
• Ability to establish and maintain effective, professional working relationships with subordinates, patients, physicians, supervisor and peers.
• Strong interpersonal/communication skills to deal with a variety of internal and external customers across all levels of the organization.
• Must have knowledge of dermatology practice operations.
• Ability to operate a variety of office and medical equipment.
• Knowledge of examination, diagnostic and/or treatment procedures as dictated by specialty area.
• Knowledge of HIPAA, OSHA and CLIA regulations.
• Medical Terminology required.
• Excellent computer skills - Word, Excel, scheduling and billing software, etc.

EXPERIENCE:Minimum of three to five years' supervisory experience in a health care environment.WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. Involves frequent contact with patients. Work may be stressful at times.INDEPENDENT ACTION:Incumbent functions independently within the guidelines established by the policies and procedures of organization.SUPERVISORY RESPONSIBILITY:Supervisory responsibility for non-exempt, site personnel.Recruits, hires and promotes according to Brown Dermatology's Affirmative Action and Equal Employment Opportunity policies.EOE/F/M/Vet/DisabledBrown Dermatology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.