Practice Support Specialist - Bethlehem Counseling Associates : Job Details

Bethlehem Counseling Associates is a premier counseling practice of the Lehigh Valley for over 30 years. We offer individual, family and couples counseling and medication management to clients looking for mental health support. We offer a variety of therapeutic approaches to meet each client's needs.

We are currently looking for a Practice Support Specialist to join our team! We'd love to meet the right candidate who is reliable, has a passion for the mental health field, enjoys building relationships with clients and coworkers.

This person will work alongside our existing Medical Assistants, Billing/Coding Specialist, Accounts Receivable Specialist and our Intake Specialist to support our clients, clinicians and our CRNP/PMHNP.

Applicants should practice and support BCA's values--Please read carefully

1. Diversity & Inclusion

We value the diversity and inclusion of all people and perspectives. We foster an environment where everyone can feel safe, respected, and empowered.

2. Exceptional Client Care

We guarantee timely responses, and every interaction is approached with compassion and a sincere intention to assist, all within a warm and inviting atmosphere where skilled therapists provide standout clinical care.

3. Therapy that is not one size fits all

We advocate for the use of many diverse, scientifically supported therapeutic methods, tailored to the unique needs of each individual.

4. Empathy & Emotional Intelligence

We assert that high levels of empathy and emotional intelligence foster deeper connections with others, leading to strong interpersonal relationships.

5. Curiosity over Judgment

We seek to understand different people, perspectives, experiences, and motivations rather than jumping to conclusions, labeling or dismissing them.

6. Communication

We are committed to honest, open, assertive, and supportive communication. We approach difficult conversations as a pathway to growth.

7. Flexibility

We embrace change by adapting our thoughts, behaviors, and strategies in response to new circumstances, challenges, and opportunities.

8. Growth Mindset

We possess an unwavering commitment to learning, and welcome challenges as opportunities for continued development. We accept mistakes and failures as essential to the learning process and understand that such experiences can lead to greater resilience and insight.

9. Self-Care

In our commitment to self-care, we advocate for deliberate actions and practices that foster and improve our physical, mental, and emotional health. We strive for equilibrium between professional responsibilities and personal pursuits.

Applicants should possess the following skills:

• Experience working in a HIPAA compliant healthcare setting
• Work in the front office, answering phone calls/emails and managing messages, scheduling and canceling appointments
• Greeting/assisting clients at the front window, collecting copays and running credit cards
• Assist in managing records requests
• Assist clinician's with various needs (consents, paperwork, procedures, etc.)
• Ability to remain flexible in prioritizing the needs of clients and clinicians

Preferred skills for the job:

• 2+ years of experience working in healthcare
• Mental health experience
• Bachelor's in Mental Health Field (Psychology, Sociology, Behavioral Health)
• Ability to use Outlook, Teams, and Practice Management Software (EHR)

Perks of the job include working in a small company that values diversity, relationships, well-being, work/life balance and supporting community. Staff at BCA enjoy monthly lunches, raffles, company sponsored outings at local events, including Phantoms and Iron Pigs games. Our administrative staff are offered competitive pay and are eligible for bonuses. Come work in a mental health office with a group of fun professionals and two cuddly therapy dogs! We look forward to an opportunity to meet you.

All applicants will need to provide an FBI background clearance and a PA Child Abuse Clearance.