Pre-Registration Specialist - The Chickasaw Nation : Job Details

We are currently looking for a Full Time Pre-Registration Specialist to join our Pre Registration team located at the Chickasaw Nation Medical Center. Summary: Performs pre-registration duties according to Chickasaw Nation eligibility guidelines by direct interaction with the Native American patient population and to identify any third-party resources benefits and update. Verify accuracy of patients Medical Record Chart including demographic information and any documentation required for services. Responsibilities: * Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Partners with internal and external services as needed to ensure appropriate referral is made - Greets and engages with a smile - Determines needs, seeks positive experience and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains general upkeep of work area and maintains a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. * Scans documents into software * Obtains accurate patient information and updates patient charts as needed * Advises patient of any documentation that will be needed at time of check in * Refers patients as appropriate for Medicaid and or Medicare eligibility * Assists patients in filing claims for medical services involving alternate third-party resources * Determines the eligibility of patients seeking health care * Performs pre-registration duties when applicable * Collects and verifies third party Medicare, Medicaid and or Private insurance and obtains appropriate authorization signatures * Flexibility in cross-training and providing coverage for clinic to clinic * Performs all other duties as assigned Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Maintains strict confidentiality in all matters * Must be able to work quickly, efficiently and accurately * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Possess basic knowledge of medical terminology * Learn and demonstrate competencies to any new technology in a timely manner * Knowledge of general office budgeting practices * Ability to multitask * Organizes work and assigned area logically and orderly * Filing skills * Establishes professional working relationships as appropriate * Works well within a team * Organizational and time-management * Ability to plan, organize and follow through on assignments * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management * Communicates clinical information to patient in non-emergent setting * Prepares role specific reports Skills: Essential: * Basic Computer skills * Electronic health record software as appropriate * Must be familiar with the Microsoft Office Suite of products * Printers and scanners * Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment) Experience: Essential: * 3 years directly related experience Education: Essential: * High School, GED or Equivalent Credentials: Essential: * Pass general background check * Standard Driver's License Working Conditions: Essential: * Works in a hospital or clinic environment * Organized * Structured * Team-oriented * Computers, printers, phones * Communications phone, computer * Communications written, verbal * Interacts with patients in difficult and/or emergency situations * Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations * Pass pre-employment drug test * Sometimes bend, kneel, stoop, push, reach * Use computer up to 100% of shift * Non strenuous work * May work day shift * TB questionnaire and screening