Pregnancy and Parenting Navigator - Public Health Solutions : Job Details

Company Overview:

Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.

PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs - such as food, housing, employment, health insurance, and sexual health services - across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.

New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.

This is a grant-funded position ending March 31, 2027.

Program Description:

Family Connect is a specialized sub-network for pregnant and newly parenting New Yorkers that is part of the larger WholeYouNYC social care network. Family Connect receives referrals from health and social service providers for pregnant and newly parenting NYC residents, screens them for their needs and interests, and refers them on to home visiting programs, doulas, and many other services and supports utilizing an electronic referral management system, Unite Us. The goal of Family Connect is to connect families with services by connecting to community and clinical services and addressing health-related social needs to ultimately improve maternal and infant health outcomes.

Summary of Position:

Public Health Solutions is seeking a bilingual (English/Haitian Creole, English/Spanish, or English/Bengali) Navigator to support the Family Connect (FC) coordinated intake and referral network. Family Connect receives referrals from health and social service providers for pregnant and newly parenting NYC residents, screens them for needs and interests, and refers them on to home visiting, doulas, and many other services and supports. The Navigator will work primarily in FC and will also support operations of the Queens Diaper Bank and PHS' Cribs for Kids pack 'n' play distributions as needed. Family Connect is a specialized sub-network for pregnant and newly parenting New Yorkers that is part of the larger WholeYouNYC social care network.

Specifically the, Pregnancy and Parenting Navigator will:

* Monitor incoming referrals and complete data entry using various referral data platforms including UniteUs, FindHelp, encrypted e-mail and more;

* Call at least 20-25 referrals referred to Family Connect and screen at least 7-12 families a day;

* Use compassionate conversation skills to learn about clients' needs and accurately refer them to programs they are eligible for and interested in;

* Meet weekly targets of accurately completed screens; follow up with clients as needed and take initiative to identify and resolve challenges that arise;

* Handle a high volume of calls;

* Document and track client applications and submissions in closed-loop referral platform and other tracking sheets as needed;

* Provide diapers through the Queens Diaper Bank and pack n plays through Cribs for Kids to families in need;

* Maintain inventories and maintain office supplies;

* Conduct ongoing outreach at local community partner events and sites to engage new families in services;

* Provide administrative assistance as requested to the MCH unit

Qualification and Requirements:

* Associate's degree (or equivalent) and 1-2 years of experience working in public health and/or resource navigation;

* Demonstrated strong interpersonal skills and respectful interactions with community members looking for services. Must interact well with staff and clients alike and have an outgoing personality;

* Demonstrated experience performing administrative duties with speed and accuracy without immediate and constant supervision;

* Must be highly organized and detail-oriented;

* Ability to communicate effectively both orally and in writing with an attention to detail and professionalism in all communications;

* Collaborative spirit, seeking out how to be most helpful to the team;

* Demonstrated commitment to, and interest in learning more about maternal child health, systems approaches to health equity, reproductive justice, and community services in NYC;

* Must be bilingual English/Haitian Creole, English/Spanish, or English/Bengali;

* Proficient in Microsoft Suite Applications (Word, Excel, SharePoint, etc.) and to learn and navigate new data systems;

* Salary: $47,000-$52,000

Benefits:

* Hybrid Work Schedule.

* Generous Paid Time Off and Holidays.

* An attractive and comprehensive benefits package including Medical, Dental and Vision.

* Flexible Spending Accounts and Commuter Benefits.

* Company Paid Life Insurance and Disability Coverage.

* 403 (b) + employer matching and discretionary company contributions.

* College Savings Plan.

* Ongoing training and continuous opportunities for professional growth and development.

At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don't have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.

We look forward to learning more about you.

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.

Monday-Friday; 9:00AM-5:00PM

35 hours per week