Principal Associate, UX Designer - Capital One : Job Details

Principal Associate, UX Designer

We are currently seeking a Principal Associate, UX Designer, to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences.
• Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience.
• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboarding sessions, and user testing.
• Championing prioritization of design-centered product enhancements grounded in research and analysis.
• Connecting with design community peers by learning, sharing, and teaching.
• Working with partners and teams across various geographies.
• Embracing and advocating for an experience mindset - this is as important to the work as the results.
• Participating in hiring by reviewing resumes, conducting interviews, and attending consensus.

• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities.
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Participate in end-to-end product design by:
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies.
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
• Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines.
• Supporting effective storytelling and presentation of visual concepts to various stakeholders.
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

• At least 4 years of experience with user experience design and user experience research.

• Bachelor's degree or military experience.
• Advanced degree, trainings, or certifications in User Interface design.
• Designing for cross-channel experiences.
• Experience working within an established design system.
• Comfortable working with a variety of business partners and delivering outcomes.
• Familiarity with design and prototyping tools, such as Sketch and/or Figma.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, Design.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.