Principal Office Specialist - Office of Housing Stability - Hennepin County (MN) : Job Details
Principal Office Specialist - Office of Housing Stability
Hennepin County (MN)Job Location : Minneapolis,MN, USA
Description
The Office of Housing Stability within the Health & Human Services department is seeking a Principal Office Specialist. This position will provide administrative support to a team of 10-12 planners, social workers and supervisors who manage a large body of housing providers. The Office of Housing Stability aims to make homelessness rare, brief, and nonrecurring.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
Location and hours:
This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Based on business needs of this position, hires must live in or relocate to Minnesota. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire. Work hours are Monday through Friday from 8 a.m. to 4:30 p.m.
New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This is a full-time, benefit earning position.
This position is internally classified as an Office Specialist, Principal.
Click here to view the job classification specification.
In this position, you will:
* Lead the work to open and close vendor numbers, a distinct provider billing code needed to authorize payments.
* Accurately enter vendor information into vendor profiles and provider directory.
* Work within the Adobe platform to issue Housing Support Agreements to housing provider.
* Support the Office of Housing Stability's Quality Assurance Team (QA) by overseeing day-to-day phone and general email with guidance from QA Team Supervisors.
* Schedule monitoring visits with housing providers on behalf of planners and social workers, using Outlook to schedule site visits and Teams to collect and store annual documentation.
* Track applications for housing subsidies, assuring applications received are complete and accurate.
* Maintain a frequently asked questions manual used as a reference document for the team.
* Answer provider questions with guidance from the QA team.
* Answer community members questions with guidance from the QA team.
* Lend administrative support to annual events including provider orientation, request for proposals, provider onboarding and other events as assigned.
* Schedule internal and external meetings as requested, develop agenda and complete meeting minutes.
* Assist in the development and implementation of new procedures and workflows for Principal Office Specialist job functions.
* Compile data and generate reports as requested.
* Assist as needed on other activities and special projects to meet the needs of the QA team.
Need to have:
* One of the following:
* Three or more years of office clerical experience.
* 30 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
* A combination of office clerical experience and post high school education, totaling 3 years or more (3 semester credits = 1 month)
Nice to have:
* Experience:
* Delivering high quality customer service to internal and external stakeholders.
* Using Microsoft Office applications including Excel, PowerPoint, SharePoint, Teams, Visio, and/or Word.
* Using databases and performing data entry where accuracy is essential.
* Reviewing and editing process documents.
* Working with computers and knowledge of word processing.
* Working with MAXIS, Adobe
Ability to:
* Communicate with the general public and staff members with tact and discretion.
* Handle multiple problems and assignments simultaneously and to work independently with minimal direction.
* Proofread numbers, correspondence, and other written materials for spelling, grammar, and format accuracy.
* Read, understand, and relay a variety of correspondence, policies, and procedures; read and follow complex instructions.
* Recognize and respect cultural differences and provide culturally appropriate services.
* Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines.
* Code and classify information according to guidelines.
* Take initiative in solving problems, use sound judgment when approaching problems; read and follow complex instructions.
* Communicate effectively both verbally and in writing.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This position may have access to systems or other documentation that contains HIPAA data.
Watch this video for application best practices and tips.
This posting may be used to fill current and future vacancies.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
If you have any questions, please contact:
Katie Bakke
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:
* Meaningful work
* Public service
* Competitive pay
* Work-life balance
* Generous benefits
* Opportunities to grow
* Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Employee Benefits Summary
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.
01
This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Based on business needs of this position, hires must live in or relocate to Minnesota. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire. Work hours are Monday through Friday from 8 a.m. to 4:30 p.m. .
Are you able and willing to meet these requirements?
* Yes
* No
02
Please select the choice(s) below that best describe your office clerical experience and/or education related to this position. Check all that apply.
* I have three or more years of office clerical experience.
* I have 30 months or more of office clerical experience and completion of the Office Specialist Pathway Training program
* I have a combination of post high school education and office clerical experience to equal at least three years.
* None of the above
03
List any post high school education. Indicate the school(s) attended, your major area(s) of specialization, number of credits completed, and/or any degree(s) earned. If you do not have post high school education, type None in the space provided.
04
How many years of full-time office clerical experience do you have?
* I do not have this experience
* Less than 1 year
* 1 year or more, but less than 2 years
* 2 years or more, but less than 3 years
* 3 years or more
05
Describe your office clerical experience, referencing job(s) listed in your application/resume. If you do not have this experience, type None in the space provided.
06
Do you have experience delivering high quality customer service to internal and external stakeholders?
* Yes
* No
07
Describe your experience delivering high quality customer service to internal and external stakeholders., referencing positions listed on your application/resume. If you do not have this experience, type None in the space provided.
08
Which of the following computer systems have you worked with? Check all that apply.
* Adobe
* MAXIS
* Microsoft Teams
* Microsoft Excel
* Microsoft Word
* Microsoft PowerPoint
* SharePoint
* Visio
* None of the above
09
Do you have experience reviewing and editing process documents?
* Yes
* No
10
Describe your experience reviewing and editing process documents, referencing positions listed on your application/resume. If you do not have this experience, type None in the space provided.
11
Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.
* College or university (job board, career services, or instructor)
* Community or nonprofit organization (counselor, job board, etc.)
* Employee or recruiter of Hennepin County
* Friend or family member that is not a Hennepin County employee
* Hennepin County job notification emails
* Indeed.com
* Job fair or networking event
* Print advertisement (flyer, postcard, billboard, transit ad, etc.)
* Professional association (job board or email)
* Social media (Facebook, Twitter, Instagram, etc.)
* www.hennepin.jobs or www.governmentjobs.com
* Other
12
For the recruitment source selected above, please provide the specific name of the person, website, or media source.
Required Question
Agency Hennepin County
Address Hennepin County Government Center
300 South Sixth Street
Minneapolis, Minnesota, 55487
Phone 612-###-####
Website