Print & Mail Office Associate - Forrest Solutions : Job Details

Experience Required: At least 2 years of print and mail experience within a law firm.

Candidates must demonstrate strong proficiency in print and mail operations within a corporate office environment.

• Job Title: Office Services Associate – Mail & Print
• Location: Chicago, IL 60606
• Salary: $24 per hour
• Schedule: Monday – Friday, dayshift

Job Summary

The Office Services Associate – Mail/Print position is key to providing timely and accurate mail and print support for our client, a prestigious law firm. The role entails handling incoming and outgoing mail, managing mailroom inventory, performing print services, and supporting day-to-day operational excellence. Legal mail and print experience is required, as well as strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Essential Job Functions

Mail & Logistics Responsibilities

• Sorted and distributed incoming USPS mail and packages, logged and tracked deliveries, and handled outbound shipments.
• Coordinate carrier pickups, manage supplies inventory, and perform first-level triage on convenience copiers.

Reprographics Responsibilities

• Follow Total Quality Management processes for all print jobs, ensuring accuracy and timely completion.
• Perform first-level maintenance on printers, coordinate break/fix services, and deliver completed print requests.

Mail Services

• Perform mail distribution and scheduled runs, and utilize postage equipment for accurate processing.
• Prepare and retrieve outgoing certified and registered mail.

Print Services

• Execute print requests, including copying, binding, quality control, and basic copier maintenance.

Daily Account Management

• Act as the primary liaison between the client and Forrest Solutions, managing client requests and ensuring high satisfaction.
• Maintain a professional work environment with up-to-date communication boards, proper signage, and cleanliness.

Process & Procedures

• Implement specialized mailroom processes and collaborate with clients to ensure efficient handling of mail.
• Sort, prioritize, and meter outgoing mail, following established procedures and postal regulations.

Client Experience/Satisfaction

• Build client relationships by providing prompt issue resolution and maintaining high service standards.
• Conduct workspace inspections, address client concerns, and follow up on quality assurance checks.

Qualifications and Requirements

• High school diploma required; college degree preferred.
• Minimum of 1 year of mail and legal office experience.
• Proficient in Microsoft Office and technology applications.
• Ability to provide excellent customer service, multitask, and maintain confidentiality.

Competencies

• Client-first mentality with excellent communication skills.
• Detail-oriented, organized, and adaptable in a high-energy, changing environment.
• Effective decision-making skills, strong work ethic, and ability to meet deadlines under pressure.

Candidates interested in joining our team as an Office Services Associate – Mail/Print should apply to support a dynamic and rewarding environment in the heart of Chicago.

Apply today to bring your expertise and energy to this exciting opportunity! Note: Job functions and responsibilities may change as determined by management or Forrest Solutions. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.