Print Production Specialist - The UPS Store #7175 - Omega Key Consulting : Job Details

THE PRINT PRODUCTION SPECIALIST exhibits diligent teamwork while operating the store's print center for graphic design and onsite production. He or she will efficiently work with customers to create, schedule, and produce their print products in a friendly, genuinely helpful demeanor and professional appearance.In addition, he or she contributes to the operations of the overall center by packing and processing shipments for local, national, and international delivery using a variety of carriers. In addition, he or she operates multi-function machines including integrated copiers, scanners, fax machines, binding equipment, lamination machines, and cash registers, among other daily responsibilities. The specialist expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the print production industry.The ideal candidate has at least 1 year of retail customer service experience, two years of experience in a print production/graphic design role, and a minimum two-year degree in graphic design or a related print production field, innovative, embraces technology, proficient experience with Adobe Creative Suite and Microsoft Publisher, knowledge of advanced printing concepts, and production experience including digital and wide format printing, and operating coiling/bindery equipment. Our Print Production Specialist delivers world-class customer service to all retail customers, including consumers, business owners, corporate professionals, and busy families. He or she is energetic, super organized, and professionally known to be a proactive self-starter. The Print Production Specialist must be a creative, genuinely friendly, dependable, and adaptable team player authentically passionate about delivering print production solutions to our internal and external customers on schedule. ***All candidates MUST complete the required online job application and also submit a representation of completed graphic design work (ONLINE OR PDF COMMERCIAL PRINT PORTFOLIO REQUIRED WITH ONLINE APPLICATION) related to his/her completed and produced commercial design projects through Omega Key Consulting's job portal for further consideration for this career opportunity with this independently owned and operated, The UPS Store franchise enterprise***RESPONSIBILITIES

• Understands and fulfills the graphic design/print production needs of walk-in customers and those initiated via telephone/email inquiries
• Completes tasks independently in an often quick-turn-around environment
• Understands color management and applies file adjustments for print production onsite/offsite.
• Follows and understands print industry quality output guidelines
• Effectively interprets a variety of instructions provided in written or verbal form and provides internal team and the customer with realistic deliverable expectations
• Brainstorms and mocks up design ideas
• Confidently presents concepts or ideas to clients with project cost options
• Meets with clients and adjusts designs to fit their needs or taste
• Reads and understands ALL job requirements before beginning the project and allocating any resources
• Manages in-house store production schedule
• Collaboratively orders production materials
• Operates and maintains print and finishing equipment
• Maintains strong attention to detail when proofing all materials
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, or frustrated customers to turn a stressful event into a positive experience
• Packs and ships packages for safe arrival, including assembling stock boxes, building custom box solutions, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Operates all equipment, software, and devices expertly and is willing to teach others
• Prioritizes and optimizes the workload to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high-quality control
• Maintains a clean, organized, and safe working environment
• Takes action to learn new products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser-used services
• May open and/or close the store as assigned
• Performs other center duties as assigned to ensure all customers are assisted when not working on print production projects

QUALIFICATIONS

• Energetic self-starter
• Professional appearance
• Trustworthy and dependable
• Friendly, people person demeanor
• Punctual, reliable, and responsible
• Highly organized and detail-oriented
• Strong analytical. spatial and math skills
• Exhibits exceptional customer service skills
• Excels in a team-driven work environment
• Excellent project and time management skills
• High school diploma or GED required
• One year of customer service experience is required (more preferred)
• Achievement of commercial graphic design skills and overall print production expertise
• One to two years of graphic design experience and a two-year degree in graphic design or a related field
• Possesses strong computer skills, including Microsoft Office and Adobe Suites (i.e. Adobe Photoshop, Adobe Illustrator, Adobe Indesign)
• Production experience with digital printing and bindery equipment
• Able to work and complete tasks independently in a quick-turn-around environment
• Able to think innovatively and embrace new technology
• Able to operate and maintain print and finishing equipment
• Able to follow and understand quality guidelines
• Good concept of color management and ability to apply file adjustments
• Knowledge and application of printing concepts
• Strong verbal and written communication skills, including spelling and math
• Willing to work interchangeably between two The UPS Store locations (within walking distance to metros) and within a 2.5-mile radius in the Washington DC area
• Able to lift up to 50 pounds

THE UPS STORE, INC. together comprise approximately 5,100 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate road warriors, and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.Print Production Specialist Position Compensation$22 00 - $25.00 /hour based on the level of proven professional skills in print production / graphic design and retail experience + eligibility for earned performance bonuses/raise after 90 daysLOCATION EMPLOYEE BENEFITS

• Direct Deposit
• Uniforms Provided
• Excellent Advancement Opportunities
• Formal Ongoing On-The-Job Paid Training
• Eligibility of hourly rate raise upon successful completion of the initial 90-day training period and performance evaluation review
• Earned performance-based bonuses in addition to hourly rate
• Major medical, dental, vision, and health benefits available for eligible full-time employees
• The UPS Store Operations Are Closed on Major Holidays (i.e. Thanksgiving, Christmas, New Year's Day, Easter)

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