Pro Audio AV Support (Part Time) - Specific Gravity Group : Job Details

Specific Gravity Group, Inc. (SpecGravity) works exclusively with multiunit hospitality and retail brands globally, and is currently hiring for an On-Site Pro AV Support person to join our team in New York City, with experience specifically in supporting technology within Hospitality (Fast Casual, Full Serve, Quick Server, etc.) organizations.

*This role is part time, as needed, with possible opportunity for full time. There are various shifts available. Typical Part-Time work days and times are Wednesday - Sunday 4pm - 11pm, Full-Time work days and times are Monday - Friday 9am - 6pm, and As-Needed is a set schedule as well as opportunity for picking up on call shifts*

We're looking for an individual to join the team, with a specific concentration on Hospitality Pro Audio / Pro AV Administration, with a specialty in Pro Audio Visual setup and configuration. This is the perfect role for someone with a background in supporting the Hospitality or Retail Pro Audio Visual in a brand, looking to work freely and collaboratively with a team and client. This individual will work one on one with clients and end users, and make impactful decisions on a regular basis, and have the opportunity to engage in short and long term projects. The environment is a Crestron environment with QSC networked amps, DSPs, and Cores.

With clients in New York, this position's responsibilities can vary, but will encompass various areas of Pro Live Audio / Pro AV, and have opportunity to expand to network and system administration.

Responsibilities:

• Provide onsite support for various client AV systems (digital menu boards, live audio, AV, Network, Crestron, etc.);
• Setup and Breakdown of AV and related hardware;
• Review of existing hardware and configurations, and make recommendations for improvements, implementing recommendations once approved;
• Cleanup of existing IDF and MDFs, improving labeling, documentation, and organization;
• Troubleshooting hardware and software AV issues as needed, documenting fixes and implementing permanent solutions;
• Adhere to and/or create IT AV processes and SOP's;
• Manage, maintain, troubleshoot and support Pro AV hardware and software, and other related peripherals in client environment;

Requirements:

• 4 years experience in a technical support role providing service desk AV support troubleshooting Hospitality or Retail end-user issues with hardware and software;
• Experience with Pro AV Audio hardware and software design, installation, support, and maintenance;
• Extensive experience with networked Pro Audio hardware configurations, including Amps, DSPs, and Cores;
• Experience managing, configuring, and supporting Crestron software;
• Excellent time management, communication, and customer service skills;
• Ability to act independently, taking total ownership and initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions;
• Impeccable attention to detail;
• Highly organized with the utilization of tickets and workflow process;
• Experience with Concert Live Audio Support and third party integrations into larger systems (ie. DJ connectivity to house audio system)

Preferred Experience:

• Experience working with Hospitality end users;

Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department, and a co-managed option for brands with a small or single person IT department in need of extra support. SpecGravity works with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations. SpecGravity has proven experience tackling complex NSO (New Store Opening), Rollouts, Field Support, Cybersecurity, and General IT Support nationally, and is seeking a Hospitality Technology Infrastructure Support Engineer to join the team and continue its track record of excellence as it grows and expands.