Process Engineer - Saxon Global : Job Details

Job Title Process EngineerEnd ClientRMX Ref # 2124810End Client hidden from Vendor YesJob Description Please Note: As of July 22, 2021, our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.

• Definition, design, implementation of vertical and horizontal ITIL framework and ITSM processes.
• Understand the Services, Services Providers, and the Services metrics- SLAs, KPI associated with various processes associated from Service management point of view
• Ensure various process standards and designs are created, updated on periodic basis working closely with the respective Process Owners and Stakeholders
• Analysis of the IT Metrics, draw inferences and engineer service improvement processes to increase speed, quality and reduce costs of IT infrastructure deployments.
• Drive meetings, interactions with Services teams and to improve the quality of services, metrics data and reporting.
• Feed process engineering workflows into templates for technical writing documentation to fulfill infrastructure team requirements.
• Develop/enhance an audit framework for Service Delivery processes to address gaps and improve Maturity
• Participate in audits, Services reviews and provide inputs on improving effect

Projected Start Date 11-04-2024Projected End Date 10-31-2025DurationCandidate must be on Vendors W2 YesPosition Type ContractNo of Positions 1Location Alviso, CAPrimary Skills - Strong Background of Process Engineering, Design and IT and Business, Optimization, Audits and documentation - Excellent understanding and 9 related years of experience working with/implementing ITIL/ITSM framework- Service Request Management, Incident Management, Problem Management, Change Management, Release and Deployment Management, Configuration Management, Service Level Management, Capacity Management, Availability Management and Continual Service Improvement - Thorough understanding of the IT Metrics and ability to identify/develop KPIs which can be effectively used to track IT performance - Understanding of Service Design and Delivery principles - Good understanding of IT Applications and Infrastructure domain - Ability to Objectively Analyze, Assess, Communicate, and report metrics and perform analytics to draw logical inferences and identify improvements - Excellent communications skills ? Written, Verbal and Presentation and Process documentation - Proficiency of developing process flows using Visio, PowerPoint and reports using excel, Word and tools like SNOW - Influencing, negotiation, conflict resolution - Candidate should be self-driven and should be able to Lead/manage activities with minimal guidance with lots of ambiguity.Notes