Processing Assistant (Clinical Support Biller) - Onslow County, NC : Job Details

Salary : $37,723.71 - $49,041.41 AnnuallyLocation : Jacksonville, NCJob Type: Full-TimeJob Number: 5163-04248 November 2024Department: Health DepartmentOpening Date: 12/02/2024Closing Date: 12/13/2024 12:00 PM EasternJob DescriptionPerforms difficult skilled administrative support work accomplishing the specialized processing of information, documents or materials, and related work as apparent or assigned. Work is performed under the general direction of the Administrative Manager.To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Position Responsibilities

• Generate and send monthly statements to all Health Department clients with current and past due balances.
• Complete and verify documentation. Identify and resolve problems.
• Maintain and manage statistical, financial, and/or other recordkeeping files.
• Serve at the check-out window for all clients utilizing Health Department clinical services.
• Place charges into CureMD (electronic health record)
• Provide receipts to all Health Department clients
• Collect out-of-pocket responsibility for all Health Department clients
• Monitor the NC Debt Setoff program
• Review client balances using the electronic health record
• Generate reports in the electronic health record to determine client balances eligible for NC Debt Setoff
• Monitor return mail for monthly statements returned
• Perform posting charges for multiple programs offered by the Health Department.
• Handles and answers all patient or insurance telephone inquiries.
• Confirms patient benefits and insurance eligibility.
• Performs posting patient payments and insurance payments.
• Researching and appealing denied claims.
• Identifying and billing secondary or tertiary insurance as needed.
• Preparing, reviewing, and transmitting claims using CureMD, including electronic and paper claim processing.
• Review patient bills for accuracy and completeness, and obtains any missing information
• Explain and interpret established policies and procedures to respond to inquiries from and to provide information to clients.
• Serve as a floater for eligibility support during staffing shortages.
• Use a variety of automated office systems to establish, retrieve, verify, research, update, and/or authorize processing actions.
• Perform assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteers.
• Performs related duties as required.

Core CompetenciesData Analytics and Assessment Skills:

• Collects, analyzes, and manages quantitative and qualitative data

Policy Development and Program Planning Skills:

• Implements policies, programs, and services

Communication Skills:

• Communicates with internal and external audiences
• Facilitates communication among individuals, groups, and organizations

Health Equity Skills:

• Applies principles of ethics, diversity, equity, inclusions, and justice

QualificationsSignificant knowledge of office or work unit procedures, methods, and practices. Significant knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials. Significant knowledge of accounting procedures, mathematics, and their application in the work environment. Ability to learn and independently apply laws and departmental rules and regulations covering programs and services. Ability to review and process information to determine conclusions, actions, or compliance with with applicable laws, rules or regulations. Ability to apply a variety of work-related formulas or mathematical calculations. Ability to record, compile, summarize and perform basic analysis of data. Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature. Ability to type at least 45 corrected wpm. Significant knowledge of Microsoft Office products (specifically Word and Excel).Education, Experience, and Special RequirementsHigh school diploma or GED and moderate experience, or equivalent combination of education and experience. Completion of a Medical Billing and Coding curriculum and billing experience in a medical office environment are preferred.Special Requirements: Valid Driver's License.Salary will be determined based on qualifications, internal equity, budget, and market considerations. Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:Health InsuranceHealth Insurance is provided by BlueCross BlueShield of North Carolina and covers a wide variety of healthcare services. Dental InsuranceDental insurance is provided by MetLife to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.Vision InsuranceVision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.North Carolina Local Governmental Employees' Retirement SystemEligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.NC401kThe County contributes 1/2% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 2%.Vacation LeaveRegular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases. Sick LeaveRegular full-time employees earn 12 days of sick leave per year. Paid HolidaysCounty employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.Employee Assistance ProgramThe County provides an Employee Assistance Program to help employees and their families with personal, family and job-related problems such as depression, substance abuse, and financial or legal concerns.Supplemental BenefitsCounty employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, MetLife Supplemental Plans, Pre-paid Legal & Identity Theft Protection and the College Foundation 529 Savings Plan.For more information, please visit and click on the Benefits tab.01 What level of proficiency would you describe yourself in using Microsoft 365?

• Beginner (A novice understanding of Microsoft 365. You have exposure to the product and understand basic concepts.)
• Competent (Between a beginner and an expert. You have experience with Microsoft 365 and are comfortable with most functions of the product.)
• Expert (You have advanced experience and training with Microsoft 365 and understand advanced concepts.)
• None

02 Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree or higher
• None of the above

03 Have you completed a Medical Billing and Coding curriculum? (Transcripts will need to be uploaded with your application, if so).

• Yes, with transcripts uploaded
• Yes, no transcripts uploaded
• No

04 How many years of experience do you have with working medical billing claims in a medical office environment?

• No experience
• Less than 6 months
• 6 months to 2 years
• 2 years to 5 years
• 5 years or more

05 Do you have customer service and support experience in a professional/medical office setting?

• Yes
• No

06 Do you possess a valid driver's license?

• Yes
• No

07 Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

Required Question