Product Associate, AI - Valence : Job Details

Valence has built the first-to-market AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leader or employee. At Valence, we're not just talking about the future of work - we're actively shaping it.From your first interaction with us, you'll notice we're different. By working here you won't just implement solutions for our clients; you'll be helping to architect the future of leadership in the age of generative AI. And we'll be honest - this is not for everyone. But for those with an insatiable desire to work fast on complex, unsolved challenges with some of the best talent in tech, this could be the career-defining opportunity you've been waiting for.The RoleIn this role, you'll work hand in hand with a Product Manager to build and validate new user-facing AI features that revolutionize how businesses approach leadership coaching. You'll help conceptualize and refine AI-driven features that deliver personalized, context-aware guidance to leaders while optimizing these systems for enterprise-scale deployment. You will help craft intelligent interactions through sophisticated natural language processing while championing ethical AI practices that maintain high standards for fairness and transparency. The ideal candidate will bring experience with LLMs, prompting and cutting edge techniques as well a passion to learn evolving approaches. This unique role places you at the intersection of AI, psychology, and leadership development, offering the opportunity to shape the future of workplace coaching while working with Fortune 500 clients to ensure high performance and reliability across diverse corporate environments.About ValenceWe're a Series A B2B SaaS company, backed by Insight Partners, that's pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together. We've been featured in Harvard Business Review, and our client list reads like a who's who of global business, including Coca-Cola, Nestl, General Mills, ServiceNow, AstraZeneca, Experian, and Bristol Myers Squibb.What You'll Do

• Work hand in hand with our Product Manager to develop and validate AI-powered features, with a focus on prompt engineering and concept validation
• Write and refine AI prompts for new product concepts and enterprise-grade conversational AI solutions
• Implement and deploy LLM-powered coaching agents that understand complex tasks and provide accurate, contextually-relevant responses
• Evaluate and improve existing LLM-based models for effectiveness, scalability, and efficiency
• Design and implement improvements in user experience through novel applications of LLMs
• Gather and prepare datasets for concept validation, integrating diverse data sources to enhance AI coaching models
• Conduct rapid experimentation to optimize outcomes and user interactions
• Foster a data-driven culture through experiment review and reporting
• Study user behavior and collaborate with product team to help inform development priorities
• Support full-stack development needs across both front and back end as needed
• Provide technical support for broader science and software development initiatives

What We're Looking For

• 2+ years of work experience in consulting, professional services or other related field
• Bachelor's degree in Computer Science, Engineering, AI or related field
• Strong understanding of machine learning concepts
• Experience with writing prompts and best practice prompting techniques
• Excellent problem-solving and analytical skills
• Experience with SQL and Python preferred
• Ability to communicate complex ideas and concepts effectively
• Exposure to early-stage startups, preferably B2B SaaS

What You'll Get

• Ownership of projects and strategic priorities regardless of seniority
• Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
• Options from day one, which means you will be on the ownership track right away.
• Competitive salary and equity packages.
• Comprehensive health coverage (medical, dental, and vision) from day 1.
• Provision of anything you need to be successful - learning tools, hardware, office equipment, software.
• 401k optionality for US based employees
• Generous PTO, company-wide R&R shutdowns and paid leave for parents.
• A WFH stipend, phone stipend and support to work in a We Work or other space as preferred.

Location and Work EnvironmentCandidates based in NYC will work 3 days a week in office near Union Square. Remote candidates may be considered. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US.Diversity and InclusionWe are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at [email protected].#LI-HYBRID