Product Manager - Siena AI : Job Details

About SienaSiena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.Some of our valuesWe're not big on corporate-speak, but here's what matters to us:

• Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding.
• Customer empathy: You are driven by our customers' success. You see needs they can't articulate.
• Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges.
• Ownership and autonomy: When things break, you fix first, explain later.
• Relationships: You create bonds with your colleagues - building trust and sharing success.
• Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher.
• Open and direct: You share and receive feedback. You are open about what's working and what not.The Role:We're looking for a creative and action-oriented Product Manager to drive the development of our AI-powered customer service platform. In this role, you'll work at the intersection of artificial intelligence, user experience, and business strategy to create products that delight our clients and their customers.What You'll Do:
  • Lead the end-to-end product development for AI-driven features
  • Conduct user research and analyze customer feedback to inform product decisions
  • Develop and maintain the product roadmap, balancing short-term wins with long-term strategic goals
  • Work closely with sales and customer success teams to understand client needs and market trends
  • Create detailed product specifications and user stories for engineering and design
  • Monitor and analyze key product metrics to drive continuous improvementWho You Are:
    • 3-5 years of experience as a Product Manager, preferably in B2B SaaS or AI-driven products
    • Strong understanding of AI concepts, including machine learning and natural language processing
    • Experience with prompt engineering and large language models (LLMs)
    • Excellent communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and customers
    • Proven track record of shipping successful products and driving user adoption
    • Data-driven approach to decision making, with experience in A/B testing and product analytics
    • Strong problem-solving skills and ability to think creatively in a fast-paced environment
    • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)Why Join UsWe're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:
      • Real impact. Your work will directly shape our product and company.
      • A seat at the table. In a small team, every voice matters. Yours will be heard.
      • Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy.
      • Top pay. Competitive salary and an opportunity for equity or stock grants.
      • Time off when you need it. Take at least 15 days. More if you need it.
      • Budget to keep learning. Because if you're not growing, we're not growing.
      • The chance to build something from the ground up. This is the time when what you do has the biggest impact.
      • Problems worth solving. We're reshaping how work gets done.At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. #J-18808-Ljbffr