Product Marketing & Operations Manager, Creative Agency Lead - New York - TikTok : Job Details

Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.Creativity is the soul of advertising. The TikTok Ads Creative & Ecosystem team develops world-leading tech solutions for ads creative production, interpretation, and optimization, empowering and inspiring advertisers, creators, and other third parties to deliver the best engaging creative experiences to end users. We are user-oriented and dedicated to technical excellence. Our goal is to drive and lead technological innovation in the ads tech and creative industry, powering products and delivering value for our clients, creators, and the entire ecosystem. We are looking for an experienced Product Marketing and Operations Lead to join our team as an Agency Leader. This role will provide top-notch operational support throughout the product development lifecycle and ensure success across key TikTok Ad Creative and Creator products.Responsibilities:- Develop a strategic partnership framework and collaboration model with HoldCo and Mega Independent agencies, in coordination with the Agency Partnerships Team, to identify and solve advertiser creative challenges.- Own agency onboarding and training, organizing routine workshops and webinars on new product features, best practices, and feedback collection.- Provide agency-level operational support to ensure an optimized customer experience.- Project manage across a wide range of cross-functional partners, including but not limited to product, data science, business integrity, legal, compliance, brand partnership, client solution teams, and other key stakeholders.- Design SOPs, collect feedback, and incorporate learnings into process improvements to drive efficiency and effectiveness.- Provide first-line market insights to help shape product strategy and drive business expansion.- Conduct revenue management and resource planning to provide critical inputs for product strategy, partnering with marketing science to set up effective incentive policies to drive sustainable product adoption growth.Qualifications Minimum Qualifications:- 5+ years of work experience in a product marketing or operations role, building technology solutions with HoldCo media and/or performance ad agencies.- Experience in digital advertising or creator marketing.- Experience working directly with C-suite and/or VP levels.- Self-starter with strong project management skills, ability to grasp core context, identify key risks, and cooperate with all parties to achieve goals.- Analytical, data-sensitive, and goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial-and-error iterations, and constantly improving.- Excellent communicator and team worker. Comfortable navigating global organizational structures and aligning objectives with cross-functional teams. Thrives in a diverse work environment.Preferred Qualifications:- Knowledge of marketplace dynamics.- Experience working with/at HoldCo and Mega Independent agencies.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Job Information[For Pay Transparency] Compensation Description (annually) The base salary range for this position in the selected city is $128000 - $290000 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).The Company reserves the right to modify or change these benefits programs at any time, with or without notice.For Los Angeles County (unincorporated) Candidates:Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and3. Exercising sound judgment.