Product Operations Associate - LoanWell : Job Details

Job Title: Product Operations Associate

Department: Support

Reports To: Support Team Manager

About LoanWell:

LoanWell is a mission-driven fintech company dedicated to empowering community lenders with innovative software solutions that drive positive change. We're passionate about creating a more equitable and efficient lending ecosystem, enabling lenders to better serve their communities and borrowers to achieve their financial goals. We are a fast-paced, collaborative team committed to making a meaningful impact in the financial services industry.

Job Summary:

Are you a junior engineer or recent coding bootcamp graduate with a passion for applying technical skills in a real-world environment? This role is designed to leverage your technical foundation while providing opportunities for hands-on learning and growth in the fintech space.

As a Product Operations Associate, you'll work directly with the LoanWell platform, focusing on technical configurations, problem-solving, and platform customization. You'll engage in tasks that bridge engineering, product, and client support, making this a unique opportunity to grow in your career while leveraging any previous experience in support, product, finance, or lending. Your familiarity with codebases, Git, or similar development tools will enable you to quickly adapt and contribute to our mission-driven platform.

You'll have significant room for growth, with potential career paths into software engineering, product management, or customer success roles. This is a role where your technical skills will directly impact our clients' success while setting the stage for your professional development.

Key Responsibilities:

• Collaborate with internal teams to configure and customize the LoanWell platform using tools like SurveyJS, Handlebars, and a JSON Rules Engine.
• Investigate and resolve platform issues by navigating AWS, leveraging logs, and applying your understanding of development tools like Git.
• Contribute to platform enhancements by implementing new features, testing functionality, and documenting workflows and solutions.
• Support onboarding efforts by customizing the platform to meet client-specific workflows and providing technical guidance during setup.
• Maintain and update platform configurations, templates, and automation rules with precision and attention to detail.
• Engage in troubleshooting and debugging tasks, utilizing your foundational coding knowledge to identify and resolve issues effectively.

Qualifications:

• Recent coding bootcamp graduate or 1+ years of experience in a technical role, preferably in software development or platform configuration.
• Familiarity with codebases, Git, and version control workflows.
• Experience or interest in technical concepts like SurveyJS, JSON, or templating languages such as Handlebars.
• Ability to navigate cloud platforms like AWS to investigate and resolve issues.
• Background in support, product, finance, or lending is a plus.
• Strong problem-solving skills with a proactive and detail-oriented mindset.
• Excellent communication skills and the ability to work collaboratively.
• Experience with ticketing systems, testing, or documentation is helpful.

Compensation:

The salary range for this position is $55,000 - $65,000 annually, commensurate with experience.

Benefits:

LoanWell offers a comprehensive benefits package to support our employees' well-being and financial future. As a regular, full-time employee, you will be eligible to participate in the following programs, subject to plan terms and company policies:

• Health Insurance: LoanWell covers 100% of the premium costs for employee health insurance and 25% for dependents.
• Dental & Vision Insurance: LoanWell covers 99% of the premium costs for employee dental and vision insurance.
• Unlimited Paid Time Off (PTO): We believe in work-life balance and offer unlimited PTO, allowing you to take time off as needed, subject to supervisor approval. Since vacation is not allotted or accrued, “unused” vacation time will not be carried over from one year to the next nor paid out upon termination.
• Retirement Plan: LoanWell offers a retirement investment plan through Guideline 401(k) Plan with a Safe Harbor Basic Match (100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income, for a maximum company contribution of 4%).
• Equipment & Resources: LoanWell provides all full-time employees with a company laptop, monitor, and any other necessary workstation equipment to ensure you have what you need to be successful.

Note: Detailed information about these benefits plans can be found in the LoanWell Employee Handbook. The Company may change compensation and benefits from time to time at its discretion.

To Apply:

Apply through LinkedIn.

Equal Opportunity Employer:

If you meet 70% of these criteria, please consider applying. Women, people of color, those with non-traditional work backgrounds, people with different gender identities or those part of the LGBT community are strongly encouraged to apply.