In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.About IMG AcademyNamed one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
- Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
- Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
- Online college recruiting, via the NCSA brand,providing content, tools, coaching and access to a network of 40,000 college coaches
The Research & Insights Intern will help ensure the voice of the customer is consistently heard across IMG Academy by supporting the formal listening program. They will aggregate customer insights and trends, uncover key findings, and assist in creating data-driven, persuasive reports. This intern will be a part of the Product Operations team and also support other experience related initiatives as needed.Position Responsibilities Support the Research & Insights Strategist team in research, development and implementation of CX Listening Program initiatives including Summer camp surveys, focus groups and ad-hoc research request projects. Assist in producing compelling presentations (both visually and with relevant content) to tell the story of survey results, while customizing them to different levels of staff within the organization, from the Senior Executive team to front-line staff. Keep up to date the listening program's platform, surveys and reports to ensure that staff are provided the resources they need to engage with the listening program and help create culture change. Provide daily operational support as needed to the Product Operations including but not limited to service recovery efforts and volunteering for events. Other responsibilities and projects as assigned Adhere to all company policies, procedures, and business ethic codesKnowledge, Skills, and Abilities Experience analyzing qualitative and quantitative research and trends as a means to develop insights for others. Strong PowerPoint / Canva and Excel skills. Proficient with survey tools and third-party analytics platforms (Qualtrics, Tableau, etc...) a bonus. Inherent curiosity for understanding the why behind a data set. Highly organized with the ability to work under pressure and handle multiple projects at the same time. Ability to present information and decks in clear and concise manner. Strong attention to detail, written and oral communications skills. Experience with utilizing the net promoter scoring system is a plus.Background Requirements:
- Requires a background check upon offer
- Requires a drug test upon offer
Benefits:As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
- Comprehensive Medical, Dental and Vision
- Flexible Spending Account and Health Savings Account options
- 401k with an Employer Match
- Short Term and Long Term Disability
- Group and Supplemental Life & AD&D
- Gym Discount Program
- Pet Insurance
- Wellbeing Program
- and more!
Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Get to know us better: www.imgacademy.com www.imgacademy.com/careersIMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
