Product Sales Support Admin-Area - US Foods : Job Details

We're excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-###-####. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. NOTE: Before you begin your internal job search, please review the criteria you will need to start the process. We help you make it! US FOODS® is one of the largest food distributors with a culture and history of promotion from within, excellent training programs, and a continuous improvement focus. We are looking for a Product Sales Support Admin who relishes the chance to push their potential, grow, and reap the rewards of joining the US FOODS® family. US FOODS® has a lot to offer:

• US FOODS® is the company built on YOU Matter, where your hard work is rewarded

• We are committed to compensation, and benefits that respect, and reward our employees for their dedication and hard work

• Paid Training AND Paid Overtime

• Service recognition and employee rewards

• Excellent Leadership

BENEFITS START DAY ONE: medical, dental, vision, 401(k) Plan, and Employee Stock Purchase Plan (ESPP) life insurance and paid parental leave. Check out our Benefits by clicking on the link Health Plan Identifier (benefitspricing.com) Main Ingredients of the Job! As a US FOODS® Product Sales Support Admin, you will be responsible for supporting the sales division by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager, and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools.

• Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answers on own or escalating to appropriate division / regional resources or external vendors, as required.
• Become a subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
• Execute sample policy to obtain samples for customers and/or Territory Managers
• Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection, and substitutes.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts, and use an internal resource pool to independently address and follow up on sales inquiries.
• Develop product category knowledge in order to suggest substitute products when necessary.

Schedule: 8 am-5 pm Monday-Friday Great Product Sales Support Admins are crucial to the US FOODS® team and one of the important faces of our organization. Our Product Support Sales Admins strive for integrity and reliability while building trusting relationships with team members. What you bring to the table Education/Training: A college degree or equivalent distribution or food service supply chain experience is required. Related Experience Minimum 2 years of purchasing, merchandising, sales, or customer service experience is required, preferably in a food service distribution environment. Previous US. Foods experience preferred. PRISM skills preferred. Knowledge/Skills/Abilities Must be proficient in Microsoft Office, especially Microsoft Word and Excel. Must be extremely organized, and analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, escalate, and follow up on inquiries with a great sense of urgency, including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution-based attitude. Your efforts as a Product Sales Support Admin are the foundation that defines US FOODS® success based on our pillars of cultural beliefs, work ethic, collaborative spirit, and service. Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $23.49 and $39.23. This role will also receive overtime compensation. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: BECOME A US FOODS® TEAM MEMBER! Stay updated by following US Foods on any of our social media platforms at the bottom of the page! Grade: N11 ***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***