Product Specialist - Actalent : Job Details

Job Title: Product Specialist Job Description Support customers and sales channels with product advice, selection, application, and set-up. Act as a liaison for engineering support on smaller customer projects and technical inquiries. Support new products during the development phase and build and maintain relationships with internal and external customers. Establish and cultivate a working knowledge of products and their applications. Prepare and present quotes, provide technical support post-sale, and maintain strong business relationships. Advise customers, distributors, and sales agents on product selection and application. Serve as a technical resource post-sale and assist with product investigations. Maintain relationships with established customers and support new business development. Train sales agents and distributors on product applications. Collaborate with cross-functional teams to assess business opportunities and develop product growth strategies. Responsibilities

• Support customers and sales channels with product advice, selection, application, and set-up.
• Act as a liaison for engineering support on smaller customer projects and technical inquiries.
• Support new products during the development phase.
• Build and maintain relationships with internal and external customers.
• Establish and cultivate a working knowledge of products and their applications.
• Prepare and present quotes, provide technical support post-sale, and maintain strong business relationships.
• Advise customers, distributors, and sales agents on product selection and application.
• Serve as a technical resource post-sale and assist with product investigations.
• Maintain relationships with established customers and support new business development.
• Train sales agents and distributors on product applications.
• Collaborate with cross-functional teams to assess business opportunities and develop product growth strategies.

Essential Skills

• Customer service
• Troubleshooting
• Proficient in MS Office (Excel, Teams, Word)
• Proficient in using business systems to achieve results and improve processes
• Strong customer-facing skills and the ability to resolve conflicts effectively
• Excellent organizational and communication skills
• Ability to work independently and know when to refer issues to others

Additional Skills & Qualifications

• Bachelor's degree or two-year degree and related experience, or equivalent experience

Work Environment The role involves collaborating with cross-functional teams and requires strong organizational and communication skills. Proficiency in MS Office and business systems is necessary to achieve results and improve processes. The ability to work independently and effectively resolve conflicts is essential. The work environment is customer-facing, requiring excellent interpersonal skills and a proactive approach to problem-solving. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.