Product Specialist - Technical Service Support - Alamo Group : Job Details

Position Summary:

The overall responsibilities of this position include being a resource to assist Morbark Dealers and Customers with Service and Parts orders and issues. Reports to the Product Support Manager.

Essential Functions of the Job:

* Support Dealers/Customers in solving Parts and Service issues with Morbark equipment.

* Accountable for resolving any issues, equipment or otherwise.

* Be the authority on features, benefits and performance characteristics of all products.

* Support all Customer Support Call Center efforts.

* Work with the sales team and distributors to clarify exact requirements of all special orders.

* Assist Warranty Department with service and parts information.

* Assist with the creation and building of Morbark Parts & Service training and manuals.

* Communicate changes of delivery to dealers, customers and internal stakeholders.

* Develop processes that positively impact the department and provide growth strategies.

Knowledge, Skills and Abilities (KSA's):

* Expert level of knowledge of all the features, benefits and performance characteristics of Morbark product line.

* Computer Skills: Proficiency with Excel, Word required and JDE preferred.

* Develop and present ideas and findings to management level.

* Possess excellent communication skills and strong negotiating skills.

* Must have good mathematical skills with good business acumen.

* Self-driven and works collaboratively with others.

* Must have a vibrant, enthusiastic, personable, phone presence.

* Must have exceptional organizational skills and be very comfortable in a high paced environment where multi-tasking is the norm.

* Is respectful, and keeps a professional demeanor at all times, capable of managing conflict and avoiding it.

* Must be a results-oriented individual with a clear focus getting the job done.

* A natural forward planner who critically assesses their own performance.

* Must be able to work extended hours when required.

* Demonstrated ability to exhibit and model Alamo Group's Leadership Core Competencies:

* Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.

* Leading People / Teamwork: Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives.

* Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.

* Business Acumen: Understands and interprets business financials and metrics and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.

* Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement

Education and Experience:

* High school diploma required; associates or bachelor degree preferred or equivalent work experience.

* Minimum five (5) years sales administration or customer service experience.