Product Support Analyst - CAI : Job Details

**Job ID Number**

R2343

**Employment Type**

Full time

**Worksite Flexibility**

Hybrid

**Job Summary**

As the Production Support Analyst, you will be responsible for managing the day-to-day operations of our development and production environments. You will provide hands-on support, manage changes, oversee releases, and ensure that our systems operate efficiently and effectively to support our business objectives.

**Job Description**

We are looking for a **Production Support Analyst** to manage the day-to-day operations of our development and production environments **.** This position will be **full-time** and **onsite.**

**_Due to our end client, candidates must be eligible to work in the US without a need for sponsorship now or in the future for this position._**

**What Youll Do**

+ Provide technical support for development and production environments, diagnosing and resolving issues in a timely manner

+ Collaborate with development teams to facilitate smooth deployment of software updates and new features

+ Implement and oversee change management processes, ensuring that changes are properly documented, tested, and approved before deployment

+ Manage the release process, including scheduling, coordination, and communication of releases to minimize impact on ongoing operations

+ Monitor system performance, identify potential issues, and implement proactive solutions to prevent downtime

+ Develop and maintain documentation related to system configurations, processes, and procedures

+ Participate in the creation and testing of disaster recovery plans

+ Work closely with cross-functional teams to improve system stability and performance

+ Provide off-hours support as needed for critical production issues and releases

+ Configure and customize Salesforce instances to meet specific business needs and optimize user experience

+ Analyze data and reporting to identify opportunities for improvement and optimize workflows

+ Guide and train Salesforce admins to reach new levels of expertise

**What Youll Need**

Required:

+ Minimum of 5 years of experience in production support, change management, or a related field

+ Strong understanding of software development lifecycles and release management processes

+ Possess a comprehensive understanding of Salesforce platform, functionality, and best practices

+ Proficiency in troubleshooting and resolving complex technical issues

+ Experience with automation tools and scripting languages

+ Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders

+ Demonstrated ability to work in a fast-paced environment and manage multiple priorities

+ Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience

**Physical Demands**

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors

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**Reasonable Accommodation Statement**

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) ### ####.

**Equal Employment Opportunity Policy Statement**

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.