Product Support Mechanical Technician - 1 Resource Group Staffing : Job Details

As a Product Support Mechanical Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and providing solutions for EV tractor equipment. In this position, reading and understanding of mechanical, electrical, and hydraulic schematics, work closely with customers, internal teams, and product engineers to ensure optimal product functionality, performance, and reliability.

• Use proven technical expertise on proper maintenance and operation procedures
• Provide guidance and support in troubleshooting malfunctions efficiently
• Establish and maintain effective communication channels with distributors to address support-related inquiries promptly
• Analyze and assess distributors feedback to improve troubleshooting support and refine parts identification
• Monitor fleet error codes and contact customers/distributors proactively
• Conduct training sessions on client products for distributor personnel on effective troubleshooting, operation and usage of virtual tools
• Coordinate and follow up on new equipment commissioning with distributors
• Coordinate and follow up on recall and campaigns
• Assist our distributors in the identification of parts needed for maintenance and repair
• Traveling up to 0%-15%.