Job Location : Louisville,MS, USA
Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Job Summary:The incumbent in this position will work in-house and will receive calls from dealers, distributors, customers, and Taylor field service mechanics requesting assistance in resolving technical problems related to the repair of large industrial generators. He/she will create a communication system between the dealer and customers and the service department to better serve their needs. The incumbent will use tact, courtesy, and honesty always to retain the good will of the dealer or customer. Will immediately consult with supervisor if he/she cannot resolve an issue. The Product Support Specialist will maintain a log of all calls from customer dealers, or SSI personnel who are seeking technical assistance. He/she may be required to prepare a parts list needed for repairs and prepare a proposal to the customer for cost. The incumbent will provide written reports to his/her supervisor of any unusual problem or malfunction of SSI equipment and the subsequent solution. He/she will follow up with dealers, customers, and field service operations to assure customer satisfaction of all repairs. The incumbent will make periodic reports to the Product Support Manager of requests for technical assistance and will recommend any training needs of servicemen based on his/her evaluation of the types of requests for technical assistance. The Product Support Specialist will assist his/her supervisor with warranty inspections, writing technical product manuals, and providing training to the field service mechanics or to dealer and customer service personnel. He/she will be available to the Product Support Manager for special projects.
Key Accountabilities:SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran