Product Support Specialist - ADERANT : Job Details

A company is looking for an Associate Product Support Specialist.Key ResponsibilitiesProvides product and technical support to customers, addressing complex questions via telephone and/or InternetActs as the primary liaison between the company and clients, ensuring effective communication and resolution of issuesParticipates in QA testing and application development reviews, promoting a professional service-oriented imageRequired QualificationsGeneral technical skills for troubleshooting software, networking, database, and web issuesBachelor's degree preferred, but not required1+ years of software-related support experience preferred, but not requiredFamiliarity with SQL and experience with relational databases and Windows Operating SystemsBasic knowledge of legal environments is a plus