Product Support Specialist - Clay (Clay Labs) : Job Details

A company is looking for a Product Support Specialist to enhance customer experience and provide technical support.Key ResponsibilitiesProvide hands-on support to a diverse range of customers to maximize product usageGather and analyze customer feedback to identify common issues and suggest product improvementsCreate informative content such as guides and FAQs to enhance user experienceRequired QualificationsTechnical background with the ability to understand and solve product-related issuesProven track record of delivering exceptional customer serviceExperience in creating content that resonates with various audiencesAbility to thrive in a dynamic, fast-paced environmentProactive in using insights to drive product improvements