Product Support Technician - Ultrax Aerospace : Job Details

Job Type Full-time Description ULTRAX Aerospace, Inc. is an industry-leading creator of mission-critical support solutions for complex electrical systems in military aviation. We have positioned ourselves for extensive growth, allowing us to offer remarkable opportunities to the right candidates. At ULTRAX, we strive to build strong relationships with our customers and with one another by creating an atmosphere of collaboration, innovation, and dedication. We are a high-tech design, service and manufacturing company that has a passion for excellence and is committed to providing cutting-edge technology to our customers across the globe. Are you ready to pioneer solutions in a fast-paced, results-driven environment? Do you have the vision, creativity, and passion to meet challenges head-on and immediately contribute to the success of an industry leader? If so, this is the opportunity you have been waiting for. POSITION SUMMARY We are currently seeking a Product Support Technician whose primary responsibility is to provide technical support in the sustainment of products upon completion of development through the life cycle of the test equipment. This includes troubleshooting and addressing issues with test sets being serviced, supporting users of equipment, as well as calibration facilities such as Army TMDE. Additionally, the position will support ULTRAX production activities in the resolution of non-conformances in the manufacturing process. This will require recognizing unexpected outcomes and responding appropriately through troubleshooting and data collection to assist in the development of permanent solutions. This position will involve hands on electronics troubleshooting and repair activities, working with customers via phone, ULTRAX product engineering, and production personnel. DUTIES AND RESPONSIBILITIES: • Evaluate electrical test sets to determine condition • Troubleshoot test set to determine root cause of specific failures • Execute repair actions to subassemblies, circuit cards, and wire harnesses • Guide customers on use of product and resolve issues via phone and email communications using fundamental troubleshooting techniques • Limited travel potentially to customer locations to provide technical support • Collect detailed information regarding product performance • Interact with engineering and business development to improve test solutions • Provide instruction to those supporting repair activities • Must be able to work independently with minimal supervision and manage multiple tasks • Flexible work schedule to respond to customer needs accordingly • Make entry into various databases documenting activities and findings • Other duties as assigned Requirements EDUCATION AND/OR EXPERIENCE: • Associates degree in electronics engineering or equivalent such as military training • 3 years electronics repair experience including circuit cards and wire harness • Troubleshooting experience with electrical circuits and designs • Technical field support experience preferred • Proficient with Microsoft Office products • Exposure to automated test equipment All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Stand or sit for extended periods • Ability to climb ladders and stairs • Use hands and fingers to manipulate, handle, and feel components • Read or hear and comprehend oral and written instructions in English • Frequently required to reach with hands and arms • The employee must regularly lift and /or move up to 57 pounds WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Well-lit, climate-controlled office and manufacturing facility • Company provided tools and equipment • A culture of continuous improvement and employee empowerment. BENEFITS: ULTRAX offers an extensive benefit package which includes: • Competitive salary • Paid Vacation, (9) Holidays, in addition to one week of PTO; all time available after 30 days of employment • Medical, Health Savings Account (HSA), Dental, Vision and Voluntary Life insurance options after 30 days of employment • Company paid Short-term/Long-term Disability & Employee Life policies • Safe Harbor 401(k) Retirement Plan with company match; 100% Vested from day one of eligibility ULTRAX Aerospace, Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. HOURS: M-F / Flexible work schedules available based around core hours of operation and customer demand.