Production Control Tech 2 - NV Energy : Job Details

Responsibilities

The Production Control Technician 2 provides advanced infrastructure support of Novell, Windows, Unix and mainframe servers, databases, applications, hardware and software, telecommunications, peripherals and data center environments. Responsible for the identification and resolution of service-level problems and mission-critical tasks, by helping to resolve technical problems, for complex information technology systems.

Primary Job Duties and Responsibilities

With minimal supervision, work at a high level of all enterprise operations phases; client/server (physical and virtual servers), mainframe, networking, telecommunications, using independent judgment in matters of significance and technical complexity.

Provide effective first, second-tier and some third-tier problem recognition to ensure continuous, uninterrupted service, by troubleshooting, isolation, resolution and self-directed analysis to restore service affecting MEC information technology infrastructure.

Monitor, manage, and assist scheduling batch processing jobs utilizing automated scheduling software in mainframe and open systems environments. Investigate, troubleshoot, and work closely with applications and/or technical support staff, in the event error conditions require corrective actions to be taken. Recommend and assist with implementation of automation and scheduling solutions to meet infrastructures needs.

Administer, procure, configure and assist in installing voice and data equipment such as phones, voice mail and UPS hardware.

Confer with internal and external technical support staff including vendors and carriers when necessary to work on affected hardware, software and associated peripheral devices including voice and data circuits.

Assist in handling business related emergencies (REAC) and information technology emergency operations. Provide services for disaster recovery, data restoration, server decommissioning, server hardware replacement and data center tape management. Provide after-hours incident management and security administration services and support for the technology resource center. Develop and maintain operational documentation.

Maintain accurate incident and service request records, utilizing the service management tool, to accurately describe work being performed and meet compliance requirements.

Act as the technical liaison support between other information technology groups and the technology resource center.

Provide technical leadership and training to other EOC staff.

Provide technical input to assist in development of project planning.

Assist in change management through planning, researching impact and configuration of supported systems and applications.

Perform any additional responsibilities as requested or assigned.

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Requirements

Knowledge, Skills and Abilities

Bachelor's degree in computer science, information technology or related field or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) A minimum of two years additional directly related technical experience is required. Intermediate level knowledge of HP OpenView, VitalNet, SIM, MOM, NNM and other monitoring systems preferred. Three years of experience in a technology enterprise operations center role.

Current Microsoft certified systems engineer or ability to obtain certification within six months of hire, or equivalent experience.

Intermediate-level knowledge of client/server, voice and data network, mainframe z/OS operating system and subsystems and applications environment.

Intermediate-level knowledge of ControlM/EM software or other similar automated scheduling software. Intermediate knowledge of MS Windows, Novell, SQL, Unix, CISCO (data and voice) working environments.

Strong knowledge of information technology terminology, equipment, systems, functions and major vendors.

Strong oral and written communication skills. Strong analytical, problem-solving and decision-making skills.

Ability to prioritize and handle multiple tasks and projects concurrently.

Availability to work any shift including holidays in a 24/7, 365 day work environment.

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Additional Requirements

#OneTen

Compensation

$31.88 (Min) to $37.50 (Mid) per hour; Up to 10% Short Term Incentive Plan opportunity at the discretion of the company. This is a non-represented position.

Benefits

We offer the following benefits for non-represented employees. For represented employees, we offer many similar benefits plans and programs with specific terms negotiated in the collective bargaining agreement.

* Medical

* Pharmacy

* Dental

* Vision

* Life Insurance & AD&D

* Wellness

* Flexible Spending Accounts

* 401(k) fixed contribution - company contributes 4% regardless of employee's contribution

* 401(k) match - company matches 100% of the employee's first 6% contribution; immediate vesting

* Adoption assistance

* Tuition Assistance

* Paid Time Off (PTO)

* 12 paid holidays

* Parental leave

* Military leave

* Bereavement leave

* Short-term and long-term disability

* Identity Theft Protection - company paid

* Visit our Corporate website for detailed information and other benefits offered

EOE/Veteran/Disability

At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at [email protected] or call our HR Help Desk at (702) ###-#### and select '0' or Fax your request at (702) ###-####. TTY Sensory Impaired - 711

Note

Depending on qualifications of applicants, this position may be filled at a lower level than that which is posted such as Production Control Tech 1.

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