Production Coordinator - Floor Coverings International : Job Details

Benefits:

* 401(k) matching

* Competitive salary

* Opportunity for advancement

* Paid time off

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.8 star rating. That's a big reason why we are growing five times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:

* Paid training provided

* Full-time

* Bonus eligible (performance based)

Key Responsibilities:

* Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

* Order all products needed for jobs accurately and follow up on delivery.

* Schedule the job to meet the schedule of customer and installers.

* Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.

* Communicate job progress daily.

* Discuss and obtain written permission for any changes in contracted work.

* Confirm scope of work and compensation with installers prior to start of job.

* Deliver on expectations contracted in the sales process.

* Walk the customer through job at completion and collect final payment.

* Manage job to hit profit objective.

* Complete job costing reports within 24 hours of completing an installation.

* Consistently search for installers that can offer a better experience to our customer with more reasonable rates.

* Resolve conflicts and complaints immediately.

* Keep show room and office organized and presentable.

* Be available for Home Shows.

* Be available to attend training seminars at owner's discretion.

* Attend at least one form of training per year.

* Continue to educate self on new flooring.

* Attend weekly meeting with Franchise Owner at scheduled time.

* Updates logged daily with status of job and upcoming schedule.

* Work weekly and monthly to hit sales installation goals.

* Make decisions and act in accordance with Floor Covering International's core values and mission.

Qualifications:

* Leadership skill to manage installers and handle conflict appropriately.

* Able to work independently without supervision.

* Able to maintain organization while working on multiple sites.

* Able to problem solve productively.

* Able to make reasonable decisions.

* Portrays a professional image.