PRODUCTION MANAGEMENT | LEVEL 2 (USD) - Aptask : Job Details

About Client:Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry.The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.Rate Range: $50-$54.57/HrJob Description:

• The Executive Service Team is dedicated to delivering the highest level of technology support to the firms most senior managers.
• Our global team works closely together to optimize the firms technology for each senior manager and provides 24/7 support.
• The role is highly visible and thought-provoking.
• It requires high levels of technical proficiency, soft skills, and adaptability.
• Your keen problem-solving abilities will guide you in resolving issues in a timely manner.
• You will be a steward for the firms senior managers, ensuring that you enable them to fulfill their roles through technology.

Qualifications and Responsibilities:

• Confidence in representing the whole of Technology to the firms most senior managers (VIPs)
• Maintain a continuous focus on technology and information security
• Provide advice and suggestions for VIPs professional and personal technologies
• Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
• Identify areas where technology can enable and enhance the lives of senior management
• Advanced screening of new technologies, including pre-pilot, pilot, and UAT
• Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
• Create and/or and maintain tools and processes for the Executive Service Team
• Were looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
• Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
• Maturity to be able to execute job functions with minimal guidance.
• Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
• Very strong verbal and written English communications skills.
• To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
• Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.
• Provide a single point of contact for all IT related issues to senior management (VIPs)
• Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
• Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
• Field non-standard technology request
• Home support visits as needed
• Board support of quarterly meetings for Executives and Directors
• Liaise with global IT service teams in support of senior managers
• Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service

Qualifications:

• Bachelor's degree and/or 3-5 years of experience in the technology service space
• Must possess excellent verbal and written communication skills
• Experience in fast pace/financial services environment preferred
• Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices
• Enjoy working as part of team and independently as well

Required Technical Skills

• Windows Desktop (Windows 10)
• Active Directory skills
• PowerShell Scripting skills
• Wireshark
• Splunk
• Extrahop
• Sysinternal tools

About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Candidate Data Collection Disclaimer:At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.If you have any concerns or queries about your personal information, please feel free to contact our compliance team at