Production Partner - Waterstone Mortgage Corporation : Job Details

Are you passionate about helping people achieve their homeownership dreams? We're looking for a Production Partner to join our dynamic team at our Charlottesville, VA branch! This individual will be primarily focused on branch support while also originating their own book of business. If you're driven, detail-oriented, and ready to make a real impact, this role is for you. You'll collaborate closely with our loan officers, guide clients through the loan process, and help turn aspirations into reality. Join us, and let's make a difference together!

The Production Partner's primary function is to increase service levels within the branch while assisting the Branch Manager, Sales Manager, and Loan Originators. This individual is the primary contact for WMC clients and is responsible for taking applications, scheduling appointments, getting the customer to the closing table in a seamless manner, calling customers and realtors on a weekly basis, and locking loans. They will ensure all loans are complete and ready for submission to the Processing Department. They will also originate personal production and is required to fulfill all regulatory requirements for Federal Registration/NMLS; spends less than 50% on personal production and is not held to minimum production standards.

This position ideally will be in the Charlottesville/Waynesboro VA area, for the ability to come into the office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Function as the primary contact and liaison between clients, Branch Manager, Sales Manager, and/or assigned Loan Originators.
• Responsible for taking applications over the phone and scheduling appointments.
• Work as a liaison for Loan Originators and with processing to help coordinate weekly pipeline meetings with each Loan Originator for accurate file tracking.
• Responsible for submitting complete loan applications for each customer file by completing all items on the checklist before submission.
• Responsible for quoting rates to clients and locking loans.
• Track all requested documents in Encompass.
• Review documentation received within 24 hours of receipt for discrepancies, omitted data, verified income calculation, asset verification, and Encompass updates based on verified information.
• Contact customer within 24 hours of receiving the loan file and call them on a weekly basis to give a status update to file.
• Respond to customer inquiries and other related parties on a transaction as needed in a timely fashion.
• Partner with Loan Originators in resolving problems on files/documents.
• Ensure files are complete and set-up in accordance with WMC policy and procedures.
• Maintain contact with client throughout loan process.
• Maintain up-to-date status information for all files with a weekly meeting scheduled with the Loan Originators keeping them on track, notified of all transaction details and status of closings.
• Call the customer and realtor referral partners every week, preferably picking the same date weekly to give a status update on the loan file.
• Verify accuracy and consistency of information in file to ensure “closing” documents are prepared according to investor/product guidelines and work closely with the Loan Processor to assure the file is ready for closing.
• Answer questions regarding closing requirements from, but not limited to other staff members, vendors, and investors.
• Communicate with Title companies, Realtors, Loan Originators, and Borrowers to schedule/confirm the time, day, and place the closing will take place.
• Knowledge of current state's mortgage lending laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: A high school diploma or general education degree (GED) is required as well as at least one year of originating experience. Loan Partner experience is preferred.

COMPUTER SKILLS: Proficient knowledge in Microsoft Office is required. Prior experience on Encompass LOS system or other mortgage processing software is preferred.

CUSTOMER SERVICE SKILLS: Using excellent customer service skills which includes maintaining a good attitude, taking ownership of meeting customer needs, going above and beyond for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers' time and schedules is required.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is required. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is required.