Production Support - Pyramid Consulting : Job Details

Immediate need for a talented Production Support. This is a 12+ Months Contract opportunity with long-term potential and is located in Newark, DE (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-37890

Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Individual will work in production support within Global Wealth and Investment Management line of business.
• Support Services include incident management (single user, branch outages, and also infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns.
• Will be accountable for timely updates (including senior leadership) and restoration of all production application issues.

Key Requirements and Technology Experience:

• Skills-Application support, AppDynamics, and/or Dynatrace, Unix/Windows, Remedy, Jira.
• 1+ Years of hands on experience in Application support.
• Client, AppDynamics, and/or Dynatrace.
• Server - Unix and Windows (API interaction).
• Previous experience with Remedy and JIRA.
• Able to work in a complex environment with little management oversight.
• Ability to troubleshoot network related issues using Netscout or other related tool.
• Experience supporting .NET applications, Java, WebSphere, noSQL databases.
• ITIL Certification.

Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.