Production Support Specialist - Hormann LLC : Job Details

Job Summary: This individual will be responsible for creating and updating of all product documentation. This includes product manuals, animated product installation instructions, and production SOPs for all product lines. Major Responsibilities/Activities:

• Assist in new product support of high-speed fabric, sectional, and rolling steel doors including, but not limited to installation manual, user's manual, and parts manual creation.
• Work with outside vendor(s) to create manuals and animated installation instructions as needed.
• Visit field installation sites to gain insight on the strengths and weaknesses of already published documentation.
• Work closely with sales, technical support, and engineering to provide manuals which are clear for the end user.
• Act on assigned Engineering Change Requests as needed.
• Work with maintenance, production, and engineering to ensure equipment lock-out instructions are accurate.
• Update and create new equipment lock-out procedures and user's manuals.
• Work with production and engineering to create and update production SOPs.

Minimum Requirements:

• Strong computer skills (Microsoft Word, Adobe, and Excel)
• Experience with 2d and 3d CAD; Pro-Engineer/CREO a plus
• Analytical problem solver
• Able to work with minimal supervision and accomplish goals in a timely manner
• Effective communicator
• Ability to troubleshoot and correct issues
• Ability to work in a group environment

Education:AS in Graphics Design with technical work experience or equivalent work experience. Department and Supervisor:The Product Support Specialist will be part of the Engineering Department and will report to the Engineering ManagerTravel:Expected travel will be