Production Support Specialist - Tekwissen : Job Details

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services Position: Production Support SpecialistLocation: Richmond, VA 23230Duration: 6 Months Job Type: Contract Work Type: RemotePosition Overview:

• We are seeking a highly skilled Production Support Specialist with expertise in file transfer management, particularly in the context of B2B integrations and Medicaid/Medicare data exchanges.
• The ideal candidate will have strong hands-on experience with Axway B2Bi, IPSwitch/WSFTP, ULTRAEDIT, Sentinel Web dashboard, and CFT for managing manual file transfers, troubleshooting, and ensuring smooth operations of critical healthcare data workflows.
• As part of the Production Support Team, you will be responsible for managing and maintaining the integrity of data transfers, ensuring the timely exchange of files.
• You will monitor file transfers, address any issues, and communicate effectively with users regarding system health and data status.
• Your role will also include supporting data quality, creating and troubleshooting file transfer scripts, and escalating issues when necessary.

Key Responsibilities:File Transfer Management:

• Perform manual file transfers for Medicaid and Medicare data using Axway B2Bi and other tools like IPSwitch/WSFTP.
• Manage file transfer operations, including the zip/unzip, renaming, and processing of data files to ensure proper handling of sensitive data.
• Ensure that files are correctly transferred, processed, and delivered to the appropriate recipients without loss or corruption of data.

Axway B2Bi Management:

• Utilize Axway B2Bi for managing business-to-business integrations, ensuring secure, reliable, and compliant file exchanges between internal and external entities.
• Monitor the Axway B2Bi platform for successful file transmission, troubleshoot any issues, and escalate where necessary.

Sentinel Web Dashboard Monitoring:

• Use the Sentinel Web dashboard to monitor and track file transfer statuses, ensuring all transfers are completed within service level agreements (SLAs).
• Generate alerts and notifications for successful or failed transfers, ensuring users are notified promptly of any issues.

File Handling & Data Processing:

• Perform critical file operations such as unzipping, **ren

Key Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• 4+ years of experience in production support, with expertise in file transfer management, especially in the context of Medicaid and Medicare data transfers.
• Proficiency with Axway B2Bi for managing business-to-business file exchanges and integrating various systems.
• Hands-on experience with IPSwitch/WSFTP, ULTRAEDIT, CFT, and Sentinel Web dashboard for monitoring and managing file transfers and associated workflows.
• Strong file management skills such as zipping/unzipping, renaming files, and ensuring the proper integrity and formatting of transferred files.
• Knowledge of manual file transfer procedures and protocols, specifically for Medicaid and Medicare data exchanges.
• Experience with Unix/Linux shell commands for file manipulation, and batch scripts to automate manual file processing.
• Solid understanding of file encryption and secure file transfer protocols to maintain data privacy and compliance with relevant regulations.
• Proficiency in monitoring and alerting through Sentinel Web dashboard, ensuring proactive identification of issues in the file transfer pipeline.
• Ability to provide user support and communication by notifying stakeholders regarding the success or failure of transfers, along with troubleshooting assistance.
• Strong troubleshooting skills to quickly identify and resolve issues in the file transfer process, with the ability to escalate issues as needed.
• Experience with incident management for critical systems, using tools like ServiceNow (SNOW) for ticketing and issue resolution workflows.
• Familiarity with databases such as SQL Server, Oracle, or MySQL for troubleshooting data-related issues, particularly related to file transfers.
• Experience with scripting and creating automation to optimize file transfer workflows, ensuring faster and more reliable operations.
• Understanding of audit requirements and the ability to track, report, and maintain compliance with file transfer documentation.
• Familiarity with healthcare data standards, including HIPAA compliance, in the context of file handling and transfers.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.