Production/Trading Support - Aloden : Job Details

Production/Trading Support Location: New York, NY 10036 (Hybrid - requires onsite presence) Candidate Preference: Local candidates or those within commuting distance of New York, NY Work Authorization: W2 Candidates only Key Responsibilities:

• Front-Line Support: Act as the primary point of contact for end-business users in the Rates trading desk.
• Onboarding and Integration: Manage the onboarding and support of new processes into the MAPS organization.
• Relationship Management: Build and maintain strong partnerships with business stakeholders, application development teams, and infrastructure teams.
• System Monitoring & Troubleshooting: Monitor critical trading system environments, proactively identify and resolve complex issues, and develop tools to improve efficiency and stability.
• Release & Change Management: Implement releases and ensure adherence to change management policies.
• Incident & Problem Management: Handle major incident management and conduct thorough problem management to prevent recurring issues.
• Reporting: Accurately track support efforts to provide effective management reporting.

Technical Skills:

• Operating Systems: Primarily Linux
• ITIL: Certification or demonstrated experience applying ITIL principles
• Scripting: Unix Shell, Python
• SQL: Intermediate level proficiency (multi-table joins, grouping, stored procedures)
• Infrastructure: Well-rounded understanding of network, server, storage, and messaging components.
• Trading & Risk Systems: Experience supporting and troubleshooting trading and risk management systems.
• Market Data: Familiarity with Bloomberg and Reuters.

Personal Skills:

• Resilience: Ability to thrive in a high-pressure, fast-paced front-office trading environment.
• Communication: Excellent communication skills, both written and verbal.
• Leadership: Ability to take initiative, guide others, and drive solutions.