Professional Services Specialist - Visitt : Job Details

Visitt is seeking a highly skilled and organized Professional Services Specialist to join our growing team. The Professional Services Specialist will be the first to interact with the client in the post-sale phase, and interact with Visitt s clients throughout their Visitt lifecycle. The ideal candidate must understand Microsoft Excel and its advanced functions, project management and implementation experience, and problem-solving skills.

What you will be doing:

• Interact and engage with Visitt customers
• Implement new Visitt accounts
• Maintain and update existing accounts
• Track and monitor implementation processes
• Analyze data and provide insights to support decision making
• Communicate project status and results to team members and stakeholders
• Identify and troubleshoot any issues that may arise during implementation
• Deliver high-quality customer support to customers through various channels, such as phone, email, and chat
• Collaborate with cross-functional teams to ensure customer issues are resolved in a timely and professional manner
• Conducting training sessions, where you will walk customers through using our product, answer their questions, and provide guidance on best practices
• Analyze customer feedback and provide insights to the product team to improve the product

Qualifications:

• Strong project management and organizational skills
• Excellent communication and interpersonal skills in English
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects simultaneously
• Attention to detail and accuracy in work
• Knowledge of Microsoft Excel

Nice to have:

• Proven experience as a Professional Services Specialist or similar role
• Real estate operations experience